Digital Banking Trends

Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers

Retired Member 

The Multichannel World: Customer Interaction in Today’s Financial Services Sector

For businesses of all sectors and regions, communication and interaction with customers is changing at a rapid pace. In this three-part blog series, we’ll be looking at where we are now and how this will transform as we move into the future. Going forward posts we’ll discuss the exciting developments made possible by omnichannel and multimodal app...

13 November 2017 /retail

Bo Harald Chairman/Founding member, board member at Transmeri, Demos, Real Time Economy Program,MyData

Pure lack of knowledge, marketing gimmicks, silly hysteria or hate speech ?

I have been following with consternation media and ”analyst” statements around the future of banks in face of block chain and PSD2. It is easy to agree that new technology and the data driven economy calls for big changes and that many banks have dangerously overslept. But the opportunities to serve customers better and save costs are so substanti...

08 November 2017

Bob Lyddon Consultant at Lyddon Consulting Services

eMoney safeguarding regime in question

There are growing concerns about the safeguarding regime for client funds held by eMoney Institutions, attributable firstly to the demise of Banco Popular Espanol, an institution eligible to take safeguarded funds and which went down despite having passed its stress tests, liquidity tests and all. The legal challenge being mounted by holders of Ti...

26 October 2017

Retired Member 

How can a financial institution predict its future?

I’ve been working with FI’s for many years, and I have to say that (sometimes) I feel sorry for them. It must be tough to have writers and marketers constantly poking fun at your highly-regulated industry’s glacial pace at adopting whatever the “technology du jour” is. How many times have bankers heard a variation of this prophecy: “If financial i...

23 October 2017

Crystal Berry Marketing Manager at Validis

Using Data Standardization Technology as a Competitive Advantage

Data is a key resource – if not the resource – that powers modern business. Yet, unless it is in a homogenized package, its benefits are limited, thus limiting what industries – especially the accounting and lending industries – can achieve for its clients. The power of data is well known. However, full adoption has been slow, despite the indisput...

18 October 2017 /ai

Steve Cook Head of Business Development at ID R&D

Biometrics: Ensuring Resilience in the Face of Spoofing

In today's fintech world, information security is the new arms race. We all know passwords are not really working and dedicated tokens are cumbersome and expensive. Biometric technology is the way forward, but so too is ensuring anti-spoofing measures are there to combat fraud and false impersonation. Liveness detection is increasingly playing a s...

17 October 2017

Cheryl Chiodi Industry Strategist, Financial Services at Akamai

Creating value in financial services with open APIs and API management

Open Banking Successful financial institutions understand the importance of providing exceptional customer experiences. The ability to delight customers comes from creating personalized solutions that anticipate a customer’s needs and are available whenever the customer wants. Open banking may provide the perfect opportunity for financial institut...

16 October 2017 /sibos

Jean-Stephane Gourevitch CEO at Mobile Convergence Ecosystems Ltd.

Red skies at dawn: Impacts of increased coordination between data protection and competition policy

It is commonly acknowledged that data are a fundamental engine for growth in the 21st Century economy. It is particularly true in Fintech and Insurtech, where most of the innovative products and services rely on the use, processing, exploitation of data whether personal data or other types of data. Data are increasingly becoming a new asset class...

09 October 2017 /regulation /retail

Retired Member 

Bridging the Digital Divide: How Banks can Turn Customer Experience into Their Biggest Asset

In today’s ‘age of the customer’, focus on customer experience (CX) has increased continuously. According to a Walker study, by 2020 CX will overtake price and product as the key brand differentiator. However, the highly regulated and complex financial services industry is lagging in implementing the changes required to meet evolving customer expe...

06 October 2017 /retail

James Sinclair 

When will cash disappear? 3 international payments trends

Often at our office, we overuse the term ‘cash is king’, but more recently, we realise that cashflow is king, and cash as a payment option is disappearing. International payments have paved the way for technological innovation, given the snail paced movements from incumbents, and massive revenue opportunities from high transaction international pay...

04 October 2017 /payments