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Artificial Intelligence and Financial Services
Benchmarking is an incredibly useful tool. It allows organizations to measure themselves against their main competitors and identify key areas they thrive in as well as areas in which they are lacking...
Conversational voice banking was already gaining prominence in the financial services industry before the pandemic hit. Then, its importance was heightened and deployment accelerated when COVID-19 sta...
For over 50 years, a password and a username have been the fundamental and largely unchanged model for identifying and verifying users - both in the financial sector and beyond. Nevertheless, there ar...
The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The
While much attention has focused on exciting developments in digital services for consumers, its with businesses, particularly small businesses, where banks have an opportunity to shine. Banks have t
Some machine learning tools are incredibly complex. So complex that they are considered to be “black box” systems. On the one hand, they are determining more and more accurate outputs to increasingly ...
Over the past few years, the financial world has been increasingly adopting smart solutions to cope with the industry's changing landscape. Artificial intelligence (AI) and machine learning (ML) have ...
There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines wheth...
In my last blog, I shared some thoughts on how different forms of AI could not only help improve the customer experience, but also ensure that the bank remains in compliance with various industry reg...
As lockdowns were introduced around the world throughout 2020, the payments industry experienced a rapid increase in online transactions. The rate of e-commerce sales was already anticipated to grow b...
The evolution of sales models is a constant necessity for the distributors of financial products. Be it the selling of insurance, mutual funds, loans, or credit cards, the traditional selling tactics ...
When most of us think of AI, we imagine slick, intuitive designs, underpinned by quick, efficient systems all handed to you on a personalised plate. What many of us don’t necessarily think of is hard,...