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Artificial Intelligence and Financial Services
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Denis Ostapchenya Head of Financial Services at Andersen
Over the past decades, banks have been improving their ways of interacting with customers. They have tailored modern technology to the specific character of their work. For example, in the 1960s, the first ATMs appeared, and ten years later, there were already cards for payment. At the beginning of our century, users learned about round-the-clock ...
13 April 2021 /retail /wholesale
Steve Morgan Banking Industry Market Lead at Pegasystems
In a recent study by the FCA on banking customer satisfaction, challenger banks Monzo and Starling ranked top of the leaderboard for overall service quality, scoring 86% and 84% respectively. Traditional banks, including some of the UK’s largest financial service providers, performed less well. During the course of the pandemic, customers have ha...
15 March 2021 /retail /cloud
Adam Lieberman Chief AI Officer at Finastra
Benchmarking is an incredibly useful tool. It allows organizations to measure themselves against their main competitors and identify key areas they thrive in as well as areas in which they are lacking. But, identifying your main competitors is a task within itself. For example, when it comes to incumbent banks, the major competitors in the market ...
11 March 2021 /retail /predictions
Michael Boukadakis CEO at ENACOMM
Conversational voice banking was already gaining prominence in the financial services industry before the pandemic hit. Then, its importance was heightened and deployment accelerated when COVID-19 started sweeping across the globe, limiting person-to-person (read: banker-to-customer) contact. Thankfully, the level of security now possible is concu...
10 March 2021 /retail /predictions
Baldeep Dogra Director of Solutions Marketing at BlackBerry
For over 50 years, a password and a username have been the fundamental and largely unchanged model for identifying and verifying users - both in the financial sector and beyond. Nevertheless, there are drawbacks to this strategy, which can certainly be seen in the financial sector. Complex and long usernames and passwords are not user-friendly. T...
10 March 2021 /security
Retired Member
The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The main benefit of this dash to offshoring and outsourcing was seen as reduced cost, given the compelling lower staffing and real estate costs these lo
22 February 2021 /wealth /cloud
Hani Hagras Chief Science Officer at Temenos
While much attention has focused on exciting developments in digital services for consumers, its with businesses, particularly small businesses, where banks have an opportunity to shine. Banks have typically serviced the SME market with a blend of retail and corporate solutions, but it is widely recognised that this no longer fits the evolving nee
18 February 2021 /retail /predictions
Josh Rix Director at Woodhurst Consulting
Some machine learning tools are incredibly complex. So complex that they are considered to be “black box” systems. On the one hand, they are determining more and more accurate outputs to increasingly difficult problems. But on the other, the inner workings of these solutions can’t easily be understood by a human, and the rationale for the decision...
15 February 2021 /regulation /startups
Dmitry Dolgorukov CEO at GiniMachine
Over the past few years, the financial world has been increasingly adopting smart solutions to cope with the industry's changing landscape. Artificial intelligence (AI) and machine learning (ML) have almost thoroughly infiltrated almost every area imaginable, from back-end processes to forward-facing front-end roles. In 2019, the use of AI in Fint...
11 February 2021 /predictions
Alex Kreger Founder & CEO at UXDA
There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is ...
10 February 2021 /retail /predictions
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