155 Results
Joris Lochy Product Manager at Intix | Co-founder at Capilever
While the word "Ecosystem" was almost unused in the financial services world a few years ago, today it is on the top of the agenda of every bank and insurance company. As always, with such a loaded term, it is important to take first a step back and oversee the bigger picture. Ecosystems in the financial services industry are a logical e...
16 November 2020 /startups /markets Embedded Finance
In my blog "Customer acquisition cost: probably the most valuable metric for Fintechs" (https://bankloch.blogspot.com/2020/06/customer-acquisition-cost-probably-most.html) I described how a customer acquisition strategy can make or break a Fintech. In the traditional Retail sector, focused on selling different types of products for perso...
09 November 2020 /retail Fintech innovation and startups
Regrettably almost all of us have to deal at one point in time with the passing away of a loved one and the associated financial administration to handle the succession. Obviously this is an emotional activity, where a personalized, empathetic and frictionless service from the bank are essential. When a customer is grieving, the last thing he wants...
02 November 2020 /wealth /retail Digital Banking Trends
In the corporate world, the usage of Excel files is still enormous. Many business tools are still running in Excel, often extended with VBA macros and applications. As an Excel fan myself, I can relate to that, as nothing else allows in such a short time to build a powerful and flexible tool, adapted to your specific business needs. However as a so...
19 October 2020 /devops Data Management and Governance
Following the financial crisis, bank control authorities (like the FCA in the UK or the FSMA in Belgium) and compliance departments within banks have grown exponentially. As a result, regulatory costs have also increased dramatically relative to banks’ earnings. At first sight, this seems indeed the correct reaction, to better control and monitor ...
13 October 2020 /regulation Banking Regulations
Executing payments has evolved considerably over the last years. While 25 years ago most payments were done by filling in a paper form, today almost all payments are initiated digitally via a web or mobile banking platform. Together with this digitalization came also a whole eco-system of toolsto further simplify these digital payments (not conside...
13 September 2020 /payments /retail The Payments Business
This blog is the last article in a series of 3 blogs on how climate issues can be solved through a worldwide roll-out of technological innovations. This last blog focuses on how the IT/Tech sector can help in facilitating the transition towards climate neutrality. Just like the Financial Services sector (see blog 2 - https://bankloch.blogspot.com/...
07 September 2020 /sustainable Sustainable compliance
Disclaimer: this blog is not directly associated to the financial services and Fintech sector, but as it forms an introduction to a 2nd and 3rd blog, which are indeed related to these sector, I have published this blog nonetheless also on the Finextra platform. My apologies to people considering that this blog is off-topic for this platform. The...
23 August 2020 /sustainable Sustainable compliance
In July of this year, KBC bank (the 2nd largest bank in Belgium) surprised many people, including many of us working in the banking industry, with their announcement that they bought the rights to broadcast the highlights of soccer matches in Belgium via their mobile app (a service called "Goal alert"). The days following this announceme...
17 August 2020 /retail Open Banking
With more and more companies switching from transaction-based consumption to subscription-based solution models and customers (both consumers as businesses) actively adopting this trend, the management of these subscription services becomes more and more difficult. Very quickly you start accumulating a lot of different subscriptions, which are aut...
10 August 2020 /payments /startups Innovation in Financial Services
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