162 Results from 2018, /retail
Retired Member
The theory of the ‘Bank of One’ is well-rehearsed. Today’s tech-savvy consumers are demanding banking services tailored to their particular requirements. They see financial services as an enabler for other aspects of their lives, and they want their banks to deliver the products and advice they need in an efficient, timely way – matching their exp...
11 July 2018 /payments /retail Banking Strategy, Digital and Transformation
AI has been a buzzword in digital banking for quite some time now. Yet not all bankers know what it can do for them in practice, especially when it comes to digital banking sales. The predictions are high. UBS research amongst 86 banks says AI could boost banks' revenues by 3.4% and cut costs by 3.9% over the next three years. According to Tabb,
09 July 2018 /ai /retail Digital Banking Trends
Benny Boye Johansen Head of OpenAPI at Saxo Bank
On January 13, a piece of EU legislation known as the Payment Services Directive (PSD2) came into effect, mandating that banks must make it possible for a third party company to write software through which bank customers can access their accounts and initiate payments. In other words, banks are now required to open up their data to third parties....
06 July 2018 /retail Open Banking
Adrian Black Founder at NorthRow
The financial services industry is facing an unprecedented changing landscape of customer expectations and technology. There has been a significant rise of branchless challenger banks (such as Starling), as well as an increasing need for large incumbents to offer remote onboarding as they prune their branch networks. These changes are driving a ra...
04 July 2018 /retail Digital Banking Trends
Introduction Banking has evolved from manual banking to computerized transaction processing, home branch to core banking where transactions can be processed from any of the bank branches. Additional channel offering allows self- care customer service and transaction processing through ATM/Internet banking/Mobile banking etc. It has been more than ...
02 July 2018 /retail Digital Banking Trends
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
The giants of ecommerce have brought about the most radical change in how the world works since the industrial revolution. Apple, Amazon, Facebook, Alphabet, PayPal, and so on have transformed the way businesses and consumers interact. Consumers today are increasingly leading digital lives, with access to technology and information to help them ma...
29 June 2018 /retail Trends in Financial Services
Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor
5 minutes to gain a different perspective. Are you happy with your mortgage deal? Probably not. I wasn’t either — until the other day. Imagine the scene… It went like this. I was sitting on a train with my tablet, musing on the injustices of life, and I decided to finally take action. So I logged on to a comparison site and had a look ...
29 June 2018 /retail Digital Banking, Mortgages and Savings
Time to read: 5 minutes to gain a different perspective During a recent design session, I was met with silence and bewilderment when I recommended that the problem statement that we were facing may benefit from the insights that business anthropology could provide. Business anthropology!!! What eschewed was a healthy discussion regarding the rise,...
21 June 2018 /retail Digital Banking, Mortgages and Savings
Time to read: 5 minutes for a different prespective It is 2025, the mainstream proliferation of Artificial Intelligence (‘AI’), Internet of Things (‘IoT’), Robotics and Virtual Reality (‘VR’) is complete. High street bank branches have been confined to history, and have been replaced by hairdressers, nail bars and pet stores. Bizarrely, whilst we ...
20 June 2018 /retail Banking Strategy, Digital and Transformation
Time to read: 5 minutes to gain a different prespective A decade after the financial crisis the banking landscape has altered dramatically. There are now signs of real recovery following a period of intense competition, significant digital disruption and an unprecedented wave of regulation and conduct risk sanctions. Institutions are returning pro...
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