101 Results from 2019, /retail
Vaibhav Grover Senior Director at Sutherland
As per a recent CNBC report (1), In US, fintech companies accounted for 38 percent of all US personal loans in 2018. That's a revolutionary growth from just 5 percent in 2013. On the other hand, traditional banks' share of these loans has fallen down to a mere 28 percent that used to be 40 percent in 2013. Fintechs are surely heading in the right ...
19 March 2019 /retail Disruption in Retail Banking
Reghunathan Sukumara Pillai Consultant at Infosys
Introduction User journey and customer journey are the buzzwords in the IT industry, given the need for redesigning applications for a better user/customer experience. When it comes to selecting or prioritizing software applications for redesigning, from amongst multiple applications that provide similar critical business functionalities, user exp...
16 March 2019 /retail Banking Strategy, Digital and Transformation
Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene
Banks these days are increasingly testing how to grow their value in consumers’ daily life. A few articles in the Belgian press in the last few days showed this once again. It is a process that is ongoing for quite a few years now. A very interesting evolution I must say… Your bank, your security guard KBC started offering anti-virus subscriptions...
Claus Christensen CEO at Know Your Customer
Over the last few years, the success of so-called digital and challenger banks has depended largely on their ability to market themselves as “different”. An increasing number of retail customers have been abandoning traditional banking in favour of new digitally minded players, in part, because they felt that a lot of the fees that were imposed on...
15 March 2019 /regulation /retail Disruption in Retail Banking
Barley Laing UK Managing Director at Melissa
Study after study highlights personalisation is what consumers increasingly expect from the brands they engage with. For example, research from Epsilon reveals that 80 per cent of consumers are more likely to do business with a company that offers personalised experiences. With online financial institutions that rises to 89 per cent, and for those...
13 March 2019 /retail Banking Strategy, Digital and Transformation
Monica Hovsepian Global Industry Strategist, Financial Services at Opentext
BAI white paper puts omni-channel experience top of the CIO agenda Brands like Velcro and Kleenex have become so much a part of people’s lives that they are now used as universal references for all products in that category – or sometimes used as verbs, as is the case with Google. One of the latest brands to gain “household verb” status is the ride...
12 March 2019 /ai /retail
Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor
Flying a kite in a hurricane // Creating space to play // Flying a kite is all about watching out for the right conditions and making agile adjustments along the way, taking into consideration wind and space. Now, I must confess I am not much of a kite flyer – despite my various attempts to teach my young children on the weekends. I recall the day...
04 March 2019 /retail Banking Strategy, Digital and Transformation
Matthew Phillips Head of Banking, UK and Ireland at Diebold Nixdorf
Do you carry your bank around in your pocket? There’s no denying that the digital environment has altered the relationship between bank and customer forever – the bank needs to always be on, and if you’re one of the four-in-10 people that has downloaded a banking app like me, the customer can now even carry that relationship around with them every...
01 March 2019 /retail
Andrew Beatty Head of Wealth, Retirement & International at FIS
Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and tomorrow). Keys to accomplishing this include instituting Robotic Process Automation (RPA) upon legacy solutions/processes, as well as leveraging dat...
28 February 2019 /retail Disruption in Retail Banking
By Rik Coeckelbergs PSD2, the new regulation that will open up retail banking… another regulation that triggers very little attention of the average man/woman on the street. Consumers start getting aware of the front-end consequences, but slowly… thus far, only 3 Belgian banks are publicly anticipating on PSD2: KBC: they set up account aggregatio...
27 February 2019 /retail Open Banking
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