COVID-19 has accelerated digital transformation across every industry sector, and consumers have had to adjust to this new normal by shifting much of their usual practices online to digital services. Recent research has shown that digital transformation and providing helpful customer experiences are the top two priorities for banking in a pandemic...
29 March 2021 Banking Strategy, Digital and Transformation
In early 2020 – before the global impact of COVID-19 – organisations laid out what they thought would be their priorities for the year. For retail banking, last year’s Financial Brand report revealed that ‘removing friction from the customer journey’ was one of those key priorities. In truth, all businesses – regardless of size or sector – need to...
25 November 2020
In January, I wrote a predictions blog that said the priorities of the financial services industry would not change greatly over the next 12 months! Of course, no one could have seen the full extent of the global COVID-19 crisis, but as we navigate through the pandemic it’s time to re-assess those trends and see how things have evolved. Welcome t...
07 October 2020
Ruchi BhardwajPrincipal Product Manager at OpenText
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