162 Results from 2018, /retail
Retired Member
Modern technology and digital behaviors have conspired to create a new generation of banking customers where easy has become the new loyal. Customers get that first impression about your bank during the onboarding process. This even plays a vital role in growing revenue. When customers realize the speed and convenience you operate during the onboa...
09 August 2018 /retail Banking Strategy, Digital and Transformation
One of the things I've noticed since working in the payments space are the tribes and the tension/conflict/cooperation/outright hostility …… The first of these, and longest running is the tension between card schemes and issuer & acquirer banks. Every one wants a piece of the transaction and to take some margin to run their part of the value ch...
02 August 2018 /payments /retail Innovation in Financial Services
Vaibhav Grover Senior Director at Sutherland
Banks' dilemma- Customers happily married to "Digital" Banking..still having an affair with "Branch" Banking : Is virtual banking the answer? Today, the traditional distribution channels like bank branch network are undergoing massive transition. The banks are moving towards a digital world at a very fast pace. Many banks have l...
30 July 2018 /retail Digital Banking Trends
A new concept could replace PFM in its current form. Is there anyone who hasn’t read a blog post or white paper about how personal financial management (PFM) is dead? PFM tools have come under fire because of their flawed and not so user-friendly features. No wonder that customers are still not fans. They largely ignore the possibilities PFM of
Shailendra Malik SVP - Tech Delivery (Enterprise Search) at DBS Bank
Every age or generations have their unique relationship with money. In past 100 years we saw multiple global conflicts, both militarily and financial in nature. That has hugely affected the way people perceive and relate to banking, but certain relationships remain constant. You may see banking differently but your relation to money is constant. T...
29 July 2018 /retail Digital Banking Trends
Modernising a bank is not easy and most of the difficulties come down to legacy systems. Banks need to adopt new digital core banking platforms, but what’s blocking adoption are the worries that come with transferring data from a legacy system to a new digital one. The two main worries any bank has when looking to modernise systems are: Will i...
25 July 2018 /retail Fintech
Souvik Das Senior Manager, Marketing Analytics & Practice at Genpact
Almost every bank is trying to put together the digital onboarding transformation jigsaw in bits and pieces. This is no longer an item for the wish list, but a necessity. Many banks such as Barclays and DBS have made significant investments in their digital onboarding processes. Some banks are leading the curve, while others are yet to catch up. W...
20 July 2018 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
I recently saw the following post on LinkedIn: “95% of banks in the study have created innovation labs.” This figure seemed extremely high to me. I did a quick-and-dirty survey of three banks in my circle. Not one of them has an innovation lab. Nevertheless, I couldn't conclude that the author of the post was lying because I couldn’t find evidence ...
16 July 2018 /payments /retail
The Nordic countries constitute the most advanced and digitally ready payment market in Europe, and one of the most advanced in the world[1]. The penetration of card, contactless card and mobile payments is high, and the race to be the world’s first cashless country is essentially a competition between Norway, Sweden, Finland and Denmark. One of t...
16 July 2018 /retail Innovation in Financial Services
Matthew Phillips Head of Banking, UK and Ireland at Diebold Nixdorf
Are you familiar with Transaction Reversal Fraud (TRF)? If you are, I’m sure you’ll be aware of the considerable impact it has on the industry. With thousands of incidents reported annually, TRF has a potential industry cost of millions of pounds per year - significantly impacting bottom lines. TRF is one method used to physically manipulate an AT...
12 July 2018 /security /retail
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