3845 Results from /retail
Retired Member
The Australian government has been threatening to make it easier for customers to switch banks and have announced their solution goes live today. I don't know about the timing, seeing nearly everyone has done a runner and switched their money to mainly Commbank, Westpac and National for some reason, that is except those thousands with their funds ...
01 November 2008 /retail Whatever...
Elton Cane Digital product delivery at News Corp Australia
It's not often that you see a full breakdown of exactly how much money a bank has spent on different projects within its overall IT budget. At least not in the public domain. But at Westpac's earnings announcement yesterday, CEO Gail Kelly picked the bank's technology operation as its most notable "low light" during their financial year....
31 October 2008 /regulation /retail Finextra50 fintech index
Gary Wright Analyst at BISS Research
The announcement that BP's third quarter profits have exceeded £6billion has to be a worry for governments and just about everyone on the planet. In these times of economic worry and with the financial markets in turmoil such figures have to be embarrassment for the board of BP. In turn all the other oil companies are likely to show similar impres...
30 October 2008 /retail MiFID
Alex Noble Account Director at McAfee
This blog sometimes flirts with the idea of news, rather than just comment, and I couldn't resist this story. I saw it today in the Scotsman (though it's also more detail here in the Daily Mail). In brief a Mr. George Bates, a 23 year old Abbey National customer, phoned his bank to arrange an overdraft. He claims to have found that the operator...
30 October 2008 /retail
As the facial biometric authentication is developing, I can foresee a scenario, when the face of the customers are scanned by a corner camera as they step into a bank branch. The authentication is done this way and when the customer comes to the counter, and the bank employee could immediatelly see the customer name, portfolio, next best offer and ...
29 October 2008 /retail Futuristic Banking
We all thought we knew everything about risk and wow has that assumption been shot to pieces in the credit crunch. Virtually every bank in the world has spent an incalculable amount of money on their risk systems but when it came to the crunch they were proved to be almost worthless. It makes you wonder how could we have got this so wrong and how ...
29 October 2008 /retail MiFID
Nick Ogden Chairman at Ogden Research
Following a report in The Telegraph earlier this month that described the international scale of what is known as a “supply chain attack” powered by Chip-and-PIN readers across the globe (http://www.telegraph.co.uk/news/newstopics/politics/lawandorder/3173346/Chip-and-pin-scam-has-netted-millions-from-British-shoppers.html), it does make me questi...
28 October 2008 /payments /retail Innovation in Financial Services
Paul Penrose Head of Research at Finextra
Bryan Inch, the general manager of RaboPlus, the Australian Internet arm of Dutch co-operative Rabobank, has been running an executive blog for over a year. In September, he announced through the blog that he would be moving back to New Zealand and leaving the bank. He also introduced his successor, Greg McAweeny, who successfully launched RaboDir...
24 October 2008 /retail Finance 2.0
Over the last couple of days, I've had occasion to phone a couple of companies that use IVRs, and it has reminded me just how awful the experience is. In both cases, I had to go through 4 or 5 levels before I got what I really wanted (and needed) - which was to speak to a real-life person. You end up with the impression that speaking to their cust...
24 October 2008 /retail Online Banking
A recent article in the New York Times has provoked some heated discussion as to the level of culpability banks and credit reference agencies share for the credit crash after it was revealed that they mined and marketed data and targeted sub-prime borrowers. Billions of mail solicitations for mortgages and refinancing, personal loans and credit ca...
23 October 2008 /retail Innovation in Financial Services
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