3646 Results from /retail
Paul Penrose Head of Research at Finextra
We know it costs more money to recruit a new customer than to cross-sell to an existing customer. We know also that a satisfied customer is a happy customer and good for some free word-of-mouth marketing to new prospects. So why is it that financial services companies continue to cheat and penalise their most loyal customers at any and every availa...
17 March 2008 /retail Trends in Financial Services
Is it an adventure theme park….a children’s nursery….a health spa? No, it's Google’s new European engineering HQ in Zurich. The 'office' space features meeting 'pods' in the style of Swiss chalets and igloos, fireman poles to allow easy access between floors and a slide to ensure that people can get to the cafeteria as quickly as possible Other ar...
14 March 2008 /retail /wholesale Video extravaganza
Jonathan Rosenne Chairman at QSM Programming Ltd.
Diebold is one of the leading vendors of ATMs worldwide, and is now in the news: http://www.diebold.com/ http://finance.yahoo.com/q/h?s=dbd Whatever the outcome of the current boardroom hassle, it is obvious that things had gone wrong and that the future management of Diebold, whoever they be, will have to reassess the company and its ways. From a ...
08 March 2008 /security /retail Trends in Financial Services
Gary Wright Analyst at BISS Research
The recent report from Tower Group expressing deep concern about the impact of the Payments Services Directive (PSD) between banks and their corporate customer's, makes very interesting reading. It appears to substantiate the underlying messages found within the white paper "SEPA moving against the tide". With both documents coming from ...
06 March 2008 /payments /retail
Picture the scene. Three UK banking personnel discuss where to locate their new call centre during a brainstorming exercise at a resort in Spain. While two of the bank staff bounce around ideas for various exotic overseas locations, the third chips in with the novel suggestion of locating the call centre in the UK. This is greeted by hoots of deri...
05 March 2008 /retail Video extravaganza
Steve Ellis Founder at Finextra Research
And that needs to be SaaS based. Well, that's what Sramana Mitra thinks.
27 February 2008 /retail Finance 2.0
A sign of the times: The Cheque and Credit Clearing Company (C&CCC) and Apacs, the UK payments association, has issued a new advice guide for consumers on how to write and receive cheques. Recent research conducted by C&CCC has shown that over half of all UK account holders are concerned about receiving cheques and around a quarter don't l...
26 February 2008 /payments /retail Trends in Financial Services
Elton Cane Digital product delivery at News Corp Australia
I saw this survey last week that revealed 53% of UK banks fail to respond appropriately to online queries or emails. A US version of the same study last year found that of 72 banks surveyed, well over half - 67% - of firms did not provide satisfactory answers via e-mail. These survey results are obviously good marketing hooks for IBM and Kana (whi...
21 February 2008 /retail Trends in Financial Services
Research from ComPeer suggests that demand for financial advice has slipped sharply in the past four years. In the research among 2000 adults, respondents were asked who they regarded as their main financial services advisor. An identical question was asked in June 2003 and big changes between the two surveys are found: Far fewer people have a f...
20 February 2008 /retail Finance 2.0
Over the course of the past year the Finextra editorial team have been honing their new media skills with a series of face-to-face video interviews with high-profile participants in the fintech community. Satisfied with the way in which the medium enables us to provide a more analytical and animated spin on industry issues, we've decided to pack...
18 February 2008 /retail /wholesale Video extravaganza
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