3665 Results from /retail
Paul Love VP Business Development at Konsentus
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” – Charles Darwin Almost all consumers have been affected in some way by the recent financial crisis and, as a result, the intrinsic trust and loyalty they felt for their bank has been tested to breaking point. At the same time, b
19 October 2009 /retail
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
In the old days the CIO was often a board member - as important as business area executives. Then came the age of internal procurement processes and the IT-departments were sent to the boiler room and told to show up only when asked to. Business will tell them what will be done and IT could decide how it should be done - but do it fast and much ch...
18 October 2009 /retail
Retired Member
With National Identity Fraud Prevention Week drawing to a close, once more the spotlight is put on how consumers can be protected from ID theft. While individuals should remain extremely vigilant against the threat posed by fraudsters, banks themselves need to work more closely with their customers and educate them to help themselves. As financial...
16 October 2009 /security /retail
It is very easy to make things difficult but very difficult to make things easy. As a result we see that many service are not the least user-friendly - not in design - not in language - too complicated - a no-brainer. The business environment is also getting fiendishly complicated as technology offers so many new alternatives with so many new h
12 October 2009 /payments /retail
When arguing for e-banking as the main service channel it is also important to take note that like in Finland age groups up to 45 are all there http://boharald.blogspot.com/2009/10/internet-users-by-age-group-in-finland.html and that all age groups are "addicted" (figures from Finland)- just waiting for more from the their banks also: ...
10 October 2009 /retail
It may still be necessary to stress the need to develop e-banking as the main channel - from first, through second to third generation services (described here in previous posts). Counterarguments may still include "my parents will never...". Then it is useful to look at pictures like this:
10 October 2009 /retail Innovation in Financial Services
Ubank is celebrating it's first birthday by having a giant Pass-the-Parcel competition in Sydney next to the MCA this week. They're attempting to break the Guiness Book of Records and they're tempting you to be there at 7.00am Friday if you'd like to be caught holding the $10,000 parcel when I presume the music stops. Nice little real world get to...
07 October 2009 /retail Whatever...
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I got an email from someone today asking: 'when I wrote RIA, did I mean Rich Internet Applications or Registered Investment Advisors?' Of course, it is the sloppy journalist who relies on jargon (or acronyms!) in their writing. The easiest way to make sure your readers understand what you are saying, is to say it in plain, simple and straightforwar...
06 October 2009 /retail Whatever...
I have a hate relationship with IVRs. I hate the inevitably patronising tone of the voice, the layouts, the fact that many of them have been designed by people who think they have brains the size of the galaxy, but obviously no real life, and the option I want is always at the end... I had reason to use my card issuer's IVR this weekend. I was a...
04 October 2009 /retail Online Banking
Paul Penrose Head of Research at Finextra
Hip-to-the-moment TechFlash blogger John Cook shows just how easy it is to use your iPhone to buy a grande non-fat mocha in this video shot at the Seattle Columbia Center Starbucks. So why not just use a card? John looks slightly confused by this question, before retorting: "Because its so cool to use an iPhone man to buy your goods." Th...
25 September 2009 /payments /retail Video extravaganza
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