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When arguing for e-banking as the main service channel it is also important to take note that like in Finland age groups up to 45 are all there http://boharald.blogspot.com/2009/10/internet-users-by-age-group-in-finland.html and that all age groups are "addicted" (figures from Finland)- just waiting for more from the their banks also:
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Patrick Bermingham CEO at Adflex
29 August
Ben Lane VP of Colleague Experience Group at American Express UK
28 August
Alex Kreger Founder & CEO at UXDA
27 August
Luigi Wewege President at Caye International Bank
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