It is very easy to make things difficult but very difficult to make things easy.
As a result we see that many service are not the least user-friendly - not in design - not in language -
too complicated - a no-brainer.
The business environment is also getting fiendishly complicated as technology offers so many new alternatives with so many new hypecurves popping up. Management is in place for controlling - not so much for innovating and the answer is often new control
methods and more reporting - threatening to increase the drowning feeling as illustrated by Dilbert: