244 Results from 2022, /retail
Retired Member
Having looked at Pay-By-Bank in my previous post I thought it would be useful to look at another new payment innovation Request to Pay. This promises to be revolutionary new way of paying bills over the old Direct Debit (DD) that we all love or hate for different reasons. This is proving to be a very popular method of payment and can be found und...
01 December 2022 /payments /retail Banking Strategy, Digital and Transformation
The rising adoption of e-invoicing globally is coinciding with a decline in the use of traditional trade finance instruments. And a growing dependence on supply chain finance solutions fuelled by digital data. Banks, for whom trade finance has largely been a concentrated market, have a unique opportunity to enter the fray. e-Invoicing automation c...
29 November 2022 /retail /wholesale Banking Strategy, Digital and Transformation
Michael Boukadakis CEO at ENACOMM
If the past three years have shown us anything, it’s that consumers have adapted to self-serve. More self-reliant than ever before, they’ve learned to meet their own needs with CX tools and services that businesses have provided to eliminate in-person interactions and accommodate social distance, both required and desired. These changes in custome...
29 November 2022 /retail /cloud Artificial Intelligence and Financial Services
Senthil C Senior Consultant at TCS
A recent satisfaction study by J.D. Power for U.S. retail banks found that banks have struggled to deliver on customer expectations for personalization and almost half of the customers have moved to digital-centric banking relationships. Today, the expectations of banking customers have changed, where they’re now looking for hyper-personalized of...
28 November 2022 /retail /predictions Banking Strategy, Digital and Transformation
Helen Walters CMO at Distinction
Fintechs rely on data and testing to build standout customer experiences that disrupt the market by challenging the status quo. But with the impending removal of cookies, how can they mitigate the risk of losing valuable data insights? Google has officially released their timeline for the complete removal of third-party cookies in their Chrome brow...
28 November 2022 /regulation /retail Analytics in Banking
Alex Kreger Founder & CEO at UXDA
Some banks are still using products designed 10 years ago, while some Fintechs do redesigns every year. If you are unsure when to redesign your digital bank's app, test your situation using our checklist and explore the 7 steps to take toward a successful redesign. Rate the level of each aspect on a 10-point scale where: 1 - this does not happen a...
28 November 2022 /retail /markets Banking Strategy, Digital and Transformation
Stan Cowan
Over the past few years, bank account fraud has become one of the largest threats against financial institutions (FIs). Just last year, there’s been over $52B in identity fraud losses affecting 42 million U.S. consumers. And this grew 79% y-o-y. Community banks and credit unions must find a way to balance methods of managing fraudulent activity wi...
27 November 2022 /payments /retail Frictionless Payments
Helghardt Avenant CEO at Rehive
In many ways, technology makes the world go round, not money. It is hard to imagine life without cars, planes, instant messaging, video streaming, and even social media. As we have seen in history, new inventions and technology are powerful growth multipliers for societies and set some apart from others. Times have changed and in the modern age of...
23 November 2022 /retail /inclusion Banking Strategy, Digital and Transformation
Christopher Colley Industry-recognized CX leader at Financial Services
As financial institutions worldwide battle the headwinds of tighter monetary policy and slowing economic growth, they are having to do so in an environment of increased regulatory scrutiny. Last month, the European Supervisory Authorities (ESAs) laid out their requirements for the disclosure of financial products' exposure to fossil gas and nucle...
22 November 2022 /regulation /retail Financial Services Regulation
Nick Green Director at Purple Patch Broking Ltd
According to the Bank of England, consumer credit is at its highest rate since March 2019. With the cost of living crisis and now the run-up to Christmas, we're expecting to see more consumers look to credit. But in particular, alternative finance and fintech BNPL providers. In this blog, we’ll look at how we expect consumers to weigh-up credit op...
22 November 2022 /regulation /retail BNPL
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