162 Results from 2018, /retail
Retired Member
Is it too frustrating to wait for an outcome on your mortgage, credit card OR a personal loan application? New age customers, expect a ‘Near real time onboard and transact’ experience and don’t shy away from opting out of the application process if they experience excessive waits. Not to mention, this leads to high abandonment rates (~50-80% in ca...
21 February 2018 /retail Digital Banking Trends
Nick Fernando Founder and Director at Aqua Global Solutions
A legacy left to you by a rich benefactor most people would view positively. The term applied to a core banking system today, seems to have negative connotations. The legacy system is a bit like the phone everyone purchased just over a decade ago. It calls as well as any phone of today, however, we want to be able to take high definition pictures ...
19 February 2018 /payments /retail
Naresh Kurup Director - Marketing at CustomerXPs
With increasing diversity in the banking customers’ age groups, needs, values, priorities and perspectives, banks interact with several ‘generations’ of customers. Multigeneration banking evolved from the need for providing personalized and unique experiences to a variety of customer segments. Changing demographics, incomes, attitudes and behavi
19 February 2018 /retail Digital Banking Trends
Thea George
Offering a strong product or service is no longer enough when trying to build advocates for your brand. Today’s consumer - whether in a B2B or B2C environment - demands a strong experience to be transformed into brand fans. And companies are embarking on digital transformations to meet this requirement. Adobe recently hosted a one-day customer eve...
15 February 2018 /retail
Ron Delnevo Chair at UK Cash Supply Alliance
The LINK UK ATM Network announced a few months ago that it planned to reduce ATM interchange by 20% over 4 years. This move stunned many observers because LINK interchange is calculated each year using a transparent cost-recovery formula, which was approved by UK Regulatory Authorities well over a decade ago. The essence of the argument put forward...
09 February 2018 /retail /inclusion Financial Inclusion
Vaibhav Grover Senior Director at Sutherland
What is 'responsible lending' all about? In Australia, Australian Securities and Investments Commission (ASIC) has issued regulatory guidelines that makes it mandatory for the lenders to assess and make sure that a credit facility extended to a customer is 'not unsuitable' for them and customer is able to 'service' the credit extended by the lende...
07 February 2018 /regulation /retail Banking Regulations
A recent Moneywise survey in the UK found that 73% of bank account holders would not use Open Banking services. However, this also means 27% of the population would. On the assumption that the survey figures hold true across Europe, I decided to crunch the maths. According to latest European banking data, there are 540 Million European current ac...
01 February 2018 /retail Open Banking
With Open Banking here to stay, it is fast becoming a top priority for financial services organisations that want to stay competitive in terms of innovation and customer offerings. However, many banks are still uncertain over how to tackle the practical aspects that need to be considered as they prepare to seize the opportunities presented to them ...
31 January 2018 /retail
Thanks to advanced technologies, we now have natural language robotics and facial recognition that can measure and match unique characteristics for the purposes of authentication and identification. With personalised assistance machines, we are more able to detect, prevent and deal with various threats on society. In the digital world, facial bio...
30 January 2018 /retail Open Banking
“I confess. I’m a Millennial.” claimed an eminent Thought Leader in the banking and financial services space as looks of astonishment were exchanged by Senior Executives and CXOs in a boardroom of a leading global corporation. Times Square stood squarely in the background, bearing testimony to the changing times. The “uninspired” discussions that ...
26 January 2018 /retail /inclusion Millennial Banking
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