Alex Kreger Founder & CEO at UXDA
The digital age has opened more opportunities for development and growth as ever before. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How to become a loved digital brand that provid...
07 September 2020 /people /retail Digital Banking Trends
Tayo Abinusawa Director at WeAccelerate Ltd
When the global markets strived to contain the spread of Covid-19, many banking and financial institutions (FI) were more determined than ever to emerge successful from the pandemic. Even in the face of seemingly unfavourable macro and microeconomic factors, the focus for financial services firms was embedding resilience, stability and reimagining...
27 August 2020 /people /covid-19 Banking Strategy, Digital and Transformation
Willem Lambrechts Managing Director at Drebbel
Lesson 1 : Sales should be on the top of your business plan! Do you remember the 4 P’s of the marketing mix? Product Price Promotion Place 3 out of the 4 factors refer to sales, only 1 to the product. The sales plan is as important as the product and the financial plan! Sales, as product development, has its cost. Never underestimate it and take ...
26 August 2020 /people /startups Fintech innovation and startups
Keith Stonell Managing Director, EMEA at Guidewire
Insurance brokers have always had a special relationship with their customers, one that some might have felt was impervious to change. Due to the current pandemic and the lockdown measures related to it, brokers, along with many other professionals have had to reimagine the ways in which they do their jobs and interact with their customers. The re...
25 August 2020 /people /covid-19 Digital Insurance Trends
Andrew Beatty Head of Wealth, Retirement & International at FIS
Charles Darwin’s theory suggests that it is not the strongest of the species that survives, nor the most intelligent, it is the one that is most adaptable to change. As the world races towards digital banking, we consider why banks need help to adapt to a digital future. Technology is redefining what’s possible across all sectors. For the most pa...
20 August 2020 /people /retail Banking Strategy, Digital and Transformation
“In 1898, E. St. Elmo Lewis developed a model that mapped a theoretical customer journey from the moment a brand or product attracted consumer attention to the point of action or purchase.” That is the first Google response I received when searching for “sales funnel theory started”. Funnily enough, Lewis did not talk at all about a sales funnel. ...
13 August 2020 /people /startups Digital Sales
You will have done well in the last few months if you have avoided talk of the ‘new normal’ and the paradigm shift many of us have experienced in working practices. In many ways, the changes that have been forced upon us are a good thing. People have wanted more flexibility in their lives for some time and the largely positive experiences many bus...
30 July 2020 /people /covid-19 Digital Insurance Trends
Retired Member
Digitalisation can radically change the debt assistance and administration into a more people-oriented approach in the Netherlands All signals are on red in the debt sector[1]. The sector is all about people in often difficult situations. More than 2,5 million Dutch households suffer from late payments[2]. About half of those households have str...
29 July 2020 /people /inclusion Financial Inclusion
Kamal Misra Senior Director, Head of Banking at Capgemini Invent India
In the early days of computing, monolithic stacks of mainframe computers used to command an enviable proposition. Scores of scrunched up users waving punch cards had to fight it out to have their programs processed through an excruciating time-sharing system as computing resources were scarce. The advent of personal computers spawned an era of sel...
25 July 2020 /people /retail Banking Strategy, Digital and Transformation
Since Boris Johnson became the Prime Minister, Britain has in every possible way demonstrated a lack of fear towards a tough deal with the European Union. Over the years of its presence in the European space, Britain has successfully resisted imposition of labor market standards, subordination to the economic and political institutions of the EU, ...
24 July 2020 /people /markets
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