338 Results from /people
Tomer Guriel CEO at Ezbob
Having seen what’s available in adjacent industries, US consumers and small businesses are demanding a higher level of customer service, a better user experience (UX), and the necessary security measures to keep them safe as the world recovers. By adopting the latest digital solutions, banks and other financial institutions can make sure that they...
10 May 2021 /people /retail Banking Strategy, Digital and Transformation
Andrew Stevens Global banking and financial services specialist at Quadient
This week, the results of a Freedom Information Request to the Information Commissioner’s Office revealed that complaints about banking nuisance calls and texts rose by 35% in 2020. This is particularly concerning as many consumers needed urgent assistance from banks last year as the pandemic took its toll. The data shows that 6,367 complaints wer...
07 May 2021 /people /covid-19 Customer Service 2015-2019-2025
Tom Ainsworth Head of Customer Engagement at Jitterbit
By Tom Ainsworth, Head of Customer Engagement, Jitterbit Every company on the planet has been rocked by the changes to consumer behaviour prompted by the pandemic. But, while some sectors might struggle to find their feet again post-pandemic, the fintech industry has an opportunity to steal a march. With some agile thinking and tactical choices...
07 May 2021 /people /cloud Personal Finance
Vishwanath Thanalapatti Analytics at Temenos
I was in conversation with a person from a digital engagement platform (DEP) provider, the conversation was all process. As a banker who has grown straddling banking and technology, I realised quickly she had little knowledge of the underlying business workflow. Banking, accepting money for lending is one of the oldest professions, quite versat...
03 May 2021 /people /retail Digital Banking Trends
Retired Member
The ship has sailed. Remote working will remain, post-Covid, even in wealth and asset management. The debate now centres around the balance between remote and office working, and the long term effects of each. Schroders was the first London asset manager to take a stance, announcing its decision in August 2020 to offer long-term homeworking. There...
21 April 2021 /people /wealth Capital Markets Technology
Lisa Fretwell Managing Director of Data Services at Experian
Covid-19 has had a profound financial impact on everyone, with 40% of people experiencing a pandemic-related income shock. While some can fall back on their savings or access credit to soften the blow, it can be much more damaging for those who are financially excluded. This consequence can be severe and far-reaching – affecting someone’s educatio...
12 April 2021 /people /inclusion Financial Inclusion
Tejasvi Addagada Enterprise Data Head at Fortune 500 financial service provider
It's natural to take a risk-based approach to data privacy. However, I believe approaching privacy through a benefits-based approach has its own merits. Moreover, by managing customer privacy, there is significant business value derived from the resulting customer confidence and trust in the relationship: At the outset, data privacy management ena...
04 April 2021 /people /sustainable Banking Strategy, Digital and Transformation
Heather Lough associate at Waracle
We know, we know. How many words can technologists add hyper too? But don’t roll your eyes just yet. Trust us, if you work in banking, hyper-automation will likely be the latest buzz word you hear in boardrooms (whether physical or remote) in 2021 and beyond. Let’s find out more! The changing face of banking Deloitte suggests that the post-pandemic...
30 March 2021 /people /inclusion
Joris Lochy Product Manager at Intix | Co-founder at Capilever
Thanks to Open Banking, embedded banking and banks positioning their apps as super-apps, the financial sector becomes more and more an ecosystem of parties collaborating together to execute upon a customer’s journey and needs. As a result, more and more banks and Fintechs sign partnerships with other financial players and players from other industr...
29 March 2021 /people /startups Open Banking
In this current era of uncertainty and unstable global economy, business agility plays an instrumental role in strategic portfolio management and execution of the associated epics. Delivering constant value to customers while embedding the agile mindset in the core operating model, people and culture remains the biggest challenge of many organizat...
29 March 2021 /people
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