338 Results from /people
Victor Martin CMO at SquareRoot
AI, nowadays, is dominating several fields of human life, including healthcare, automation, education, and business. People are now incorporating AI into their daily lives to perform routine jobs because of its potential for amazingly improved accuracy and productivity. The business sector is specifically enjoying the miracles of artificial inte...
31 July 2023 /people /startups Business Knowledge for IT
Sune Engsig VP of Product Development at Leapwork
Software has become a ubiquitous part of our daily lives, transforming businesses of every shape and size and thrusting entire sectors forwards. With more software, there is inevitably more likelihood of outages. It is, therefore, unsurprising that there has been a growing trend of high-profile cases which demonstrate the serious impact – from dam...
20 July 2023 /people /devops
Ben Lane VP of Colleague Experience Group at American Express UK
From the switch to remote working and the evolution of hybrid, to the challenging economic climate, the past couple of years have challenged and tested many people’s mental fortitude. Mental health issues, like any other challenges, do not disappear at the office door. In fact, quite the opposite; if overall wellbeing is not managed well, it can im...
18 July 2023 /people
Nick Delis Senior VP of International and Strategic Business at Five9
Nick Delis, Senior VP of International and Strategic Business, Five9 Insurance companies are working around the clock to meet soaring demand, operating in a high-stakes, high-stress environment. With climate change increasing extreme weather and flooding, and unsolved car thefts above 30,000 in London last year alone, it’s no wonder emotions are ...
18 July 2023 /people /cloud Innovation in Financial Services
Neil Glover Senior Director, Customer Solutions at Quantanite
Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an improvement in consumer protection by requiring financial service companies to deliver good outcomes for customers. Surely all financial service companie...
05 July 2023 /regulation /people Outsourcing Banking, Financial Services Operations
Prasoon Mukherjee Director | Head of Securities Services | GSC-India at Societe Generale Bank
One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from diverse backgrounds, they bring unique insights and experiences that can challenge the status quo, plus question assumptions. This diversity of though...
02 July 2023 /people /sustainable Banking
Augmented reality ( AR) and virtual reality ( VR) have forever changed the way we interact with technology, opening up exciting possibilities for immersive experiences. As these technologies continue to gain traction, it becomes necessary that designers harness their potential. Consider the IKEA Place app, which allows users to visualize furnitu...
28 June 2023 /people Business
Retired Member
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this is through collaboration between payments and customer teams. By working together, they can streamline transactions and resolve customer issues faster...
21 June 2023 /payments /people Customer Service 2015-2019-2025
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfied customers are not only more likely to make repeat purchases but also become loyal advocates for our brand. However, what happens when customers are ...
16 June 2023 /payments /people Customer Service 2015-2019-2025
Joris Lochy Product Manager at Intix | Co-founder at Capilever
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...
16 June 2023 /people Fintech, you get me!
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