370 Results from /people
Lydia Coyle Management Consultant at Woodhurst
Are Building Society colleagues doing high-value tasks that drive success of the organisation? "I want employees to have more time to provide good outcomes to the customer rather than doing lots of manual work. I want the customer experience and the employee experience to be as frictionless as possible." - Phillippa Cardno, CEO of Newbury...
15 November 2023 /people /inclusion Financial Transformation
Phil Ashton Chief HR Officer at Quant
The pandemic is thankfully now behind us. Yet, the major conversation around working patterns that it forced onto the table lingers, with firms of all sizes grappling with questions around the benefits of working remotely versus in-office collaboration. Some organisations have issued directives about returning to the office full-time or made the de...
13 November 2023 /people Fintech innovation and startups
Alex Kreger Founder and CEO at UXDA Financial UX Design
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses consider in order to offer a service that will meet digital customer expectations from a bank and financial services? Perhaps, there has never been such ...
13 November 2023 /people /retail Digital Banking
Craig Farley Head of Solution Consulting at IPI
The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important role in the experience they have with that brand, and therefore have a huge knock-on influence on how that brand is perceived. A subpar customer expe...
07 November 2023 /people /cloud Cloud Migration
Building Societies often boast great NPS scores, but how do they ensure they are really offering an exceptional customer experience? Customers and brokers expect more than just friendly service. To ensure a great customer experience, technology, innovation, and customer-centricity must be embraced. Choice: Give customers choice in channels, product...
06 November 2023 /people /inclusion Financial Transformation
Victor Martin CMO at SquareRoot
In today's fast-paced era, the popularity of remote work has skyrocketed, especially within the IT sector. With the ever-evolving technology and shifting work dynamics, companies are transforming their recruitment methods to embrace the remote work culture. This piece delves into the diverse facets of revolutionizing remote recruitment in the IT ...
03 November 2023 /people /devops Business Knowledge for IT
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
The starting point in the data driven economy is now becoming: Do not serve your customer! Serve her life events! And this is precisely what especially elderly people - less apt as hunting down data from scattered sources in the public and private sectors - need now. I should perhaps write a book about the momentous thing happening in the data driv...
01 November 2023 /people /identity Innovation in Financial Services
Joris Lochy Product Manager at Intix | Co-founder at Capilever
As companies expand, it is almost inevitable that bureaucracy grows alongside them. The term "bureaucracy" typically carries a negative connotation, often associated with demotivated personnel, complex and excessive procedures, slow decision-making, silo-thinking, a disconnect between management and employees, and a lack of digitalizatio...
25 October 2023 /people /startups Banking Strategy, Digital and Transformation
Steve Wilcockson Technical Product Marketing at Quantexa
A certain research agency, one that runs big conferences and captures a ton of CIO mindshare, recently offered guidance on (analyst jargon speak ahead!) a decision framework for assessing and realizing value from enterprise generative AI initiatives. Business culture will adapt over time, of course, they state. Here is not the place to reflect on h...
25 October 2023 /people /markets Artificial Intelligence and Financial Services
David Hensley Founder at Enryo Limited
As with the rest of the world the number of cash payments has been declining in Norway for many years, what is interesting is that for such a low cash use (currently less than 3% of all payments) there is still a healthy coverage of ATMs with Norway ranked 8th in the world with 1 ATM for every 1,125 adults. Whilst not the best indicator of the q...
24 October 2023 /people /inclusion
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