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369 Results from /people

Phil Ashton

Phil Ashton Chief HR Officer at Quant

Adaptable working

The pandemic is thankfully now behind us. Yet, the major conversation around working patterns that it forced onto the table lingers, with firms of all sizes grappling with questions around the benefits of working remotely versus in-office collaboration. Some organisations have issued directives about returning to the office full-time or made the de...

/people Fintech innovation and startups

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Digital Customer Expectations in Banking

In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses consider in order to offer a service that will meet digital customer expectations from a bank and financial services? Perhaps, there has never been such ...

/people /retail Digital Banking

Craig Farley

Craig Farley Head of Solution Consulting at IPI

The benefits of omnichannel customer contact

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important role in the experience they have with that brand, and therefore have a huge knock-on influence on how that brand is perceived. A subpar customer expe...

/people /cloud Cloud Migration

Lydia Coyle

Lydia Coyle Management Consultant at Woodhurst

The Modern Mutual - Crafting Exceptional Customer Experiences

Building Societies often boast great NPS scores, but how do they ensure they are really offering an exceptional customer experience? Customers and brokers expect more than just friendly service. To ensure a great customer experience, technology, innovation, and customer-centricity must be embraced. Choice: Give customers choice in channels, product...

/people /inclusion Financial Transformation

Victor Martin

Victor Martin CMO at SquareRoot

Revolutionizing Remote Recruitment in the IT Sector

In today's fast-paced era, the popularity of remote work has skyrocketed, especially within the IT sector. With the ever-evolving technology and shifting work dynamics, companies are transforming their recruitment methods to embrace the remote work culture. This piece delves into the diverse facets of revolutionizing remote recruitment in the IT ...

/people /devops Business Knowledge for IT

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Do not serve your customer!

The starting point in the data driven economy is now becoming: Do not serve your customer! Serve her life events! And this is precisely what especially elderly people - less apt as hunting down data from scattered sources in the public and private sectors - need now. I should perhaps write a book about the momentous thing happening in the data driv...

/people /identity Innovation in Financial Services

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Scaling Smart: How to Grow Without Succumbing to Bureaucracy

As companies expand, it is almost inevitable that bureaucracy grows alongside them. The term "bureaucracy" typically carries a negative connotation, often associated with demotivated personnel, complex and excessive procedures, slow decision-making, silo-thinking, a disconnect between management and employees, and a lack of digitalizatio...

/people /startups Banking Strategy, Digital and Transformation

Steve Wilcockson

Steve Wilcockson Technical Product Marketing at Quantexa

3 Steps For Successful Transformative Financial Services GenAI Use Cases

A certain research agency, one that runs big conferences and captures a ton of CIO mindshare, recently offered guidance on (analyst jargon speak ahead!) a decision framework for assessing and realizing value from enterprise generative AI initiatives. Business culture will adapt over time, of course, they state. Here is not the place to reflect on h...

/people /markets Artificial Intelligence and Financial Services

David Hensley

David Hensley Founder at Enryo Limited

Norway

As with the rest of the world the number of cash payments has been declining in Norway for many years, what is interesting is that for such a low cash use (currently less than 3% of all payments) there is still a healthy coverage of ATMs with Norway ranked 8th in the world with 1 ATM for every 1,125 adults. Whilst not the best indicator of the q...

/people /inclusion

Victor Martin

Victor Martin CMO at SquareRoot

Software product engineering services: A New Era with Innovation in Technology

It is crucial to keep in mind that we are in the age of technology. Therefore, choosing a conventional way of business approach and policies might not provide the success you are looking for. In order to reach your objective, you need to understand the latest trends, embrace those techniques and make sure to properly implement them to scale. Simil...

/people /startups Business Knowledge for IT

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