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332 Results from /people

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Financial Innovation Flourishes Only in Design-Mature Organizations

The digital world is evolving at a breathtaking pace. New technologies like generative AI, blockchain, embedded finance and the metaverse promise to fundamentally change the user experience, and those who do not adapt will be left behind. But, how ready are financial companies to implement these innovations in their products? It depends on their d...

/people /retail Digital Bank Transformation

David Hensley

David Hensley Founder at Enryo Limited

The negative impact of decline

The decline of cash access in communities is a growing problem, with a disproportionate impact on rural and deprived areas. This is due to a number of factors, including the increasing digitization of payments, the closure of bank branches, and the withdrawal of ATMs. The move to digital payments has been driven by a number of factors, including t...

/people /inclusion Imagine a world without cash

Daria Leshchenko

Daria Leshchenko CEO and Managing Partner at SupportYourApp

I read 199 books about leadership. Only these 5 actually helped

I have been reading since I can remember, and I am doing my best to pass this habit on to my team. Having read countless books on management and leadership, I have learned that not all of them are useful or can revolutionize one’s views. Here are 5 books I can truly recommend to everyone. Each of them made me a better manager and gave me a renewed...

/people /wealth Personnel Management

Julie Lindenberg

Julie Lindenberg CEO, APAC at Cogo

The fintech industry needs more town planners (and chefs; and business owners; and school teachers…)

A town planner walks into a tech company. The programmers eye each other out, intrigued by the unexpected arrival. The town planner was not wearing noise-cancelling headphones; they weren’t wearing the ‘standard issue company tshirt’ (and if they are, it’s with loafers!); and they certainly weren’t joining the lunchtime Fifa battles. One of the p...

/people Fintech World

Victor Martin

Victor Martin CMO at SquareRoot

ADVANTAGES AND DISADVANTAGES OF AI-POWERED TOOLS IN CONTENT MARKETING

AI, nowadays, is dominating several fields of human life, including healthcare, automation, education, and business. People are now incorporating AI into their daily lives to perform routine jobs because of its potential for amazingly improved accuracy and productivity. The business sector is specifically enjoying the miracles of artificial inte...

/people /startups Business Knowledge for IT

Sune Engsig

Sune Engsig VP of Product Development at Leapwork

Protecting your business through test automation

Software has become a ubiquitous part of our daily lives, transforming businesses of every shape and size and thrusting entire sectors forwards. With more software, there is inevitably more likelihood of outages. It is, therefore, unsurprising that there has been a growing trend of high-profile cases which demonstrate the serious impact – from dam...

/people /devops

Ben Lane

Ben Lane VP of Colleague Experience Group at American Express UK

How to foster positive wellbeing in the workplace

From the switch to remote working and the evolution of hybrid, to the challenging economic climate, the past couple of years have challenged and tested many people’s mental fortitude. Mental health issues, like any other challenges, do not disappear at the office door. In fact, quite the opposite; if overall wellbeing is not managed well, it can im...

/people

Nick Delis

Nick Delis Senior VP of International and Strategic Business at Five9

360 communications: the key to alleviating exhaustion in the insurance industry

Nick Delis, Senior VP of International and Strategic Business, Five9 Insurance companies are working around the clock to meet soaring demand, operating in a high-stakes, high-stress environment. With climate change increasing extreme weather and flooding, and unsolved car thefts above 30,000 in London last year alone, it’s no wonder emotions are ...

/people /cloud Innovation in Financial Services

Neil Glover

Neil Glover Senior Director, Customer Solutions at Quantanite

What Does The Consumer Duty Mean For Contact Centres?

Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an improvement in consumer protection by requiring financial service companies to deliver good outcomes for customers. Surely all financial service companie...

/regulation /people Outsourcing Banking, Financial Services Operations

Prasoon Mukherjee

Prasoon Mukherjee Director | Head of Securities Services | GSC-India at Societe Generale Bank

Bridging the 'EQUITY' gap in embracing inclusion.

One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from diverse backgrounds, they bring unique insights and experiences that can challenge the status quo, plus question assumptions. This diversity of though...

/people /sustainable Banking

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