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alex-kreger
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Alex Kreger

Founder & CEO
UXDA
Member since
18 Aug 2016
Location
Riga
Followers
19
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Opinions
126
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Followed by John Sims, Martha Boyle and 5 others you follow
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Alex's opinions

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Alex Kreger

The Future of Banking: Digital Revolution Demands a Whole New Model

For years, traditional banks built their reputations on physical branches and face-to-face customer relationships. But today, they face an existential challenge: nimble Fintech startups are emerging on a global scale, offering convenience, efficiency and mobile reach that simply can’t be matched by local branches alone. Like the shift from local n...

06 May 2025 /retail /predictions Innovation in Financial Services

Alex Kreger

Stop These 10 Toxic Behaviors to Unlock Innovations in Your Digital Banking

In the high-stakes world of digital products, many banks and financial organizations face a fundamental yet often overlooked challenge: a dysfunctional team dynamic that hinders both innovation and progress. The most common solutions—team-building exercises, new management frameworks or injecting more resources—may seem logical. However, these app...

28 April 2025 /people /retail Innovation in Financial Services

Alex Kreger

Slow Digital Transformation and UX Inaction Are Costing Banks Their Customers

In a world where trust is everything, stability has been banking’s ultimate badge of honor—but is it enough to stay ahead? In today’s fast-moving digital world, clinging to the “tried and true”—outdated white-label frontends and legacy core systems—can be a costly illusion. While these systems may have served well five or ten years ago, maintainin...

22 April 2025 /retail /devops Innovation in Financial Services

Alex Kreger

13 Iconic Innovations to Future-Proof Your Digital Banking Service

Imagine the effortless satisfaction of a single-click purchase on Amazon, one tap Uber hail or the perfectly timed recommendations from Netflix—these aren’t happy accidents from generic experience. They have carefully enriched the digital experience, contributing to multi-billion dollar success. Thousands of banks and Fintechs try to tap into the ...

14 April 2025 /retail /devops Innovation in Financial Services

Alex Kreger

13 Dark UX Traps Financial Brands Must Avoid in Digital Banking Apps

Could a banking app, knowing users' patterns, emotions and fears, possibly push them to make the wrong choice to maximize the company’s profits? In an era in which apps have become the primary financial gateway, the line between empowering and trapping digital users has never been so blurred. Are some financial services already using shady pattern...

07 April 2025 /regulation /retail Innovation in Financial Services

Alex Kreger

New Battle Field: Win Banking Race on the Client's Smartphone

Let’s cut to the chase. Financial institutions have spent decades obsessing over branches, brand identity, and service fees, believing those were the competitive battlefields. But in 2025, that war is being waged on a device that fits in your back pocket—the touchscreen smartphone. If a mobile banking app feels generic, devoid of real innovation, ...

03 April 2025 /retail /predictions Innovation in Financial Services

Alex Kreger

Your App's UX Is Not a Design Problem—It’s a Business Problem

Digital banking has rapidly ascended to the forefront of customer engagement. Yet, despite millions invested in digital app interfaces and innovative functionality, many banks continue to underestimate one vital truth: poor User Experience (UX) isn’t merely a design problem—it’s a hard-hitting business problem. The stakes are high, and ignoring UX...

25 March 2025 /retail /markets Innovation in Financial Services

Alex Kreger

Trust in Digital Banking: From Basic to Strategic UX Integration

If we can land rockets on ocean barges, we can figure out how to make digital banking trustworthy. It’s not about just transferring money faster; it’s about creating an experience so seamless and transparent that customers feel as confident in their banking app as they would in a person standing across the counter. Modern financial technology’s gr...

20 March 2025 /retail /devops Innovation in Financial Services

Alex Kreger

Five Counterintuitive Product Design Strategies for Your Financial App

Modern financial institutions are grappling with an ever-evolving landscape of user expectations and technological advancements. Traditional banking services often fall into the trap of playing it safe, resulting in generic and uninspired user experiences that fail to capture the true potential of digital interaction. But what if the path to succ...

17 March 2025 /retail /devops Innovation in Financial Services

Alex Kreger

Dangers of Mergers and Acquisitions in Banking: Digital Chaos Hurts Customer Experience

When banks merge, the focus is often on cost savings and market expansion. But bigger doesn’t always mean better, especially in the digital world. Today’s customers demand speed, personalization and seamless interfaces. Merging two complex organizations with different digital products can only increase friction for clients. With 55% of users ready...

12 March 2025 /retail /markets Innovation in Financial Services

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Alex writes about

  • artificial intelligence
  • payments
  • regulation & compliance
  • people
  • wealth management
  • retail banking
  • sustainable
  • cloud
  • devops
  • start ups
  • cryptocurrency
  • identity
  • markets
  • covid-19
  • predictions

Alex's opinion archive

  • 2025 (21)
  • 2024 (36)
  • 2023 (23)
  • 2022 (7)
  • 2021 (7)
  • 2020 (5)
  • 2019 (2)
  • 2018 (6)
  • 2017 (3)
  • 2016 (8)

Latest groups joined by Alex

  • Finance 2.0

  • Online Banking

  • Disruption in Retail Banking

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Alex reads

  • UXDA web page
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