Latest opinions that Alex Kreger has shared on Finextra

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Alex Kreger

Founder and CEO

UXDA Financial UX Design

Member since

18 Aug 2016

Location

Riga

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Alex's opinions

Digital Banking Customer Experience Trends Humanize the Industry

Many customers are used to seeing the banking industry as soulless, focused only on making a profit. However, inspired by new technological opportunities, financial companies have made significant progress towards meeting their clients, carefully studying their needs and introducing innovative ways to meet them. There is still a lot of work ahead...

16 November 2021 /devops /predictions Digital Banking Trends

How Human Values Implementation Can Improve Customer Experience in Financial Services

There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing. How can we change this situation? Unfortunately, there are no magical killer features to do so, as others may think. It is more important for us to breathe life into financial services by a...

20 October 2021 /devops /predictions Banking Strategy, Digital and Transformation

Build a Premium Financial Brand by Learning Design from Apple

Apple tells us a fantastic story about how a small company that started out serving Silicon Valley became the largest and most famous company that forms our world. I believe that Apple's strength is not in the company's size or the number of employees. The key to the company's success is its focus on design and innovation. What if I tell you that ...

22 September 2021 /retail /startups Banking Strategy, Digital and Transformation

Improving Customer Experience in Banking is Useless if These 7 Blind Spots Exist

One financial company spent half a million and two years developing a new application, but after launch, customers abandoned it. The reason is that there are seven internal factors that often sabotage all huge investments and efforts to create a successful digital product that provides positive customer experience. So let's find out why even great...

19 May 2021 /people /retail Banking Strategy, Digital and Transformation

Can Banking for Children Save our Future and How Should it Work?

Almost 60% of all working-age Americans have no retirement savings. Four in ten adults couldn’t cover a $400 emergency expense in the U.S.* Adults struggle to manage their finances, but they want to see their kids grow up as successful people with good financial habits. At the same time, 49% of parents don’t know how to discuss finances with kids ...

15 March 2021 /people /retail Banking Strategy, Digital and Transformation

AI-Powered Contextual Banking CX Requires a Radical Paradigm Shift

There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is ...

10 February 2021 /retail /predictions Artificial Intelligence and Financial Services

Post-Covid Digital Strategy: Banking Customer Experience Trends

The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-p...

04 January 2021 /retail /predictions Digital Banking Trends