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Joris Lochy

Product Manager at Intix | Co-founder

Capilever

Member since

05 Apr 2017

Location

Brussels

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Joris's opinions

Connecting the Dots: Navigating Tomorrow’s Services through Ecosystems

In recent years, there has been a growing trend among companies across different sectors to build ecosystems or even super-apps. These ecosystems typically include a range of services and products designed to meet the diverse needs of consumers in their daily lives. While each company may approach this from a different angle, their ultimate goal i...

25 September 2023 /people /retail Banking Strategy, Digital and Transformation

The Price Is Right: A Quest for Fairness and Simplicity

In a world marked by high inflation rates, governments are engaged in a race to find ways to compensate citizens for their diminishing purchasing power. Simultaneously, businesses are navigating a complex landscape, searching for strategies to sustain their revenue streams by increasing prices without alienating their customer base. This conundrum...

17 September 2023 /startups Innovation in Financial Services

The UPI Phenomenon: From Zero to 10 Billion

If there is one Indian innovation that has grabbed global headlines, it is undoubtedly the instant payment system UPI (Unified Payments Interface). In August 2023, monthly UPI transactions exceeded an astounding 10 billion, marking a remarkable milestone for India’s payments ecosystem. No wonder that UPI has not only revolutionized transactions in...

11 September 2023 /payments /inclusion The Payments Business

Beyond the Surface: The concept of Underbanked in Developed countries

When we think about the concept of financial inclusion and more particularly about underbanked and unbanked populations, we often picture developing countries where access to banking services is limited. However, it might surprise you to learn that even in developed European countries, where banking services are abundant, a sizable portion of the ...

28 August 2023 /sustainable /inclusion Financial Inclusion

Is centralization inevitable when making DeFi available to the masses?

In recent years, I have delved into the domains of DeFi (decentralized finance), Web3, blockchain, and cryptocurrencies, building a solid understanding (although far from being an expert) of their underlying concepts and technologies. Nonetheless, I continue to grapple with the business and economic aspects surrounding these innovations. Surprisin...

31 July 2023 /crypto Blockchain Observations

The Rise of Embedded Finance: How SaaS Companies Are Transforming into Niche Neo-Banks

In my blog post "The financial sector boundaries are blurring" (https://bankloch.blogspot.com/2022/11/the-financial-sector-boundaries-are.html) I explored the evolution where traditional financial companies are expanding their offerings with adjacent services, while companies from other sectors are also offering more and more financial s...

06 July 2023 /startups Embedded Finance

Safeguarding Your Savings: Embracing Term Deposits for Stability

In my previous blog, "In the Blink of an Eye: How the Digital Age Intensifies the Risk of Bank Runs" (https://bankloch.blogspot.com/2023/06/in-blink-of-eye-how-digital-age.html) I discussed the increased risk of rapid bank runs in today’s digital age, particularly when customers hold substantial deposits in current and saving accounts, a...

02 July 2023

Customer Support as a Strategic Asset: Shifting the Paradigm from Cost to Value

In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...

16 June 2023 /people Fintech, you get me!

In the Blink of an Eye: How the Digital Age Intensifies the Risk of Bank Runs

Recently several medium-sized banks in the US (i.e. First Republic Bank, Silicon Valley Bank and Signature Bank) came into trouble, after their customers lost trust (i.e. the trust of being able to retrieve their money at any moment) in these banks. This resulted in an unstoppable and lightning-fast run on the bank. Analysts call the collapse of S...

01 June 2023 /regulation /retail Banking Strategy, Digital and Transformation

Improving Financial Access for Refugees: How Fintechs Can Foster Inclusion

As the world faces unprecedented numbers of refugees (from countries like Ukraine, Syria, Afghanistan, Eritrea, Venezuela…), it is more important than ever to find structural solutions to improve the financial inclusion of this group, helping them to rebuild their lives and integrate them into their new communities. Unfortunately, traditional fin...

19 May 2023 /retail /inclusion Financial Inclusion

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