Latest opinions that Doug Gross has shared on Finextra

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Doug Gross

CEO

NGDATA

Member since

10 Sep 2019

Location

New York

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Doug's opinions

Overcoming the limitations of legacy systems in a microservices era

Today, many banks are united by a common challenge: managing the limitations of their legacy cores and the operational, compliance, and customer personalization pitfalls associated with them. Monolithic legacy cores do not offer the level of functionality that modern banking customers need, especially those favoring digital experiences in a post-p...

08 September 2021 /regulation /retail Banking Strategy, Digital and Transformation

How to communicate with the customer’s lifecycle stage in mind for better engagement

As credit card transactions are falling and lending products are becoming even more important, banks are fighting harder than ever before to remain top of mind and relevant to their customers. In this fight to maintain relationship status and wallet share - especially as an even greater percentage of interactions are digital - personalizing each c...

12 February 2021 /retail /identity Fintech

2021 is the year to prioritize improving the digital customer experience. Here’s why.

2021 will be the year we learn from 2020, and banks will be no exception. Last year, digital services were put to the test. If they weren’t up to scratch customers went elsewhere and businesses missed out. The Pandemic has Accelerated the Rate of Digital Adoption The rate of adoption of digital services, across generations in particular, was way a...

29 January 2021 /retail /identity Fintech