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Doug Gross

CEO
NGDATA
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Doug Gross

6 customer relationship tips during the crisis

Recently we were Finextra’s guest for a webinar on 'Big Data: Empowering banks to drive customer-centricity'. We shared insights on how we see the banking industry changing due to several causes. An overview. You and the customer, you’re not exclusive. Yikes. We hate to break it, but your customer is seeing other people. In the UK and the US, one-t...

26 May 2020 /retail /covid-19 Fintech

Doug Gross

The scalability of CX: expectations versus reality

When we talk to organizations about customer experience (CX) or about CX tooling, we often get the reaction that they are already working on this or that they’re quite ‘good’ when it comes to it. They managed to leverage customer data for providing a relevant interaction. However, we notice that the company’s internal expectations are rarely met. ...

22 April 2020 /retail /identity Data Management and Governance

Doug writes about

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  • retail banking
  • identity
  • covid-19

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