Latest opinions that Gabe McGloin has shared on Finextra

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Gabe McGloin

Head of Business Development EMEA at Verifi

Verifi Inc

Member since

18 Sep 2018

Location

London

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Gabe's opinions

Transactions, Disputes & the Power of Automation

Everyone wants the transaction to happen Online payments are evolving toward ensuring every card-not-present (CNP) transaction is a dependable, secure, and seamless experience for the customer. And rightly so, as e-commerce retail sales rose by over 32% in 2020.1 Just to authorise and authenticate a cardholder’s purchase requires data retrieval fr...

28 July 2021 /payments /crime Payments strategies 2015-2020-2030

Reduce Customer Disputes with Data Transparency

The digitisation of commerce has escalated the need for card-not-present (CNP) businesses to bring proactive customer communication to the fore. From digital receipts to high-tech AI chatbots, sellers have more options than ever to interact with customers. Not only will embracing these efforts heighten transparency, but also improve customer servi...

22 July 2021 /payments /crime The Payments Business

Dispute Management Mindset: Changing the disputes game

Merchants and sellers have considered disputes as part of doing business ever since chargebacks first came into being. Chargebacks, however, are no small inconvenience, and they can cost businesses an estimated $30 billion a year [1]. These numbers are only set to grow in the near future when considering recent shifts in consumer behaviour. In-sto...

01 April 2021 /payments

A little automation makes the chargeback world go round easier

So much of life is routine. On most days, many of us wake up at a set time to go to a job; we work a planned schedule; we commute a predetermined route both ways. On top of that, we program our morning coffee to brew at a certain time, set thermostats to turn on when we’re close to home after work, and even push a button to get our car to drive it...

22 January 2021 /payments

2021 predictions: a little less fraud and a little more innovation, please!

2020 has been an unprecedented and testing year for many businesses, consumers, and governments alike. However, these tests have stimulated innovation and accelerated the pace of change, advancing digital transformation by at least five years in the space of six months. Many companies in the e-commerce space have been able to benefit, while others...

11 January 2021 /predictions

Are chargebacks heading for extinction?

Chargebacks have existed since the early days of distance selling – the predecessor of e-commerce. Mail-in catalogues and Avon ladies were some of the earliest ways consumers could purchase products and wait for them to arrive at their door. Chargebacks have been a part of this cycle since just after the Consumer Credit Act of 1974. From missed de...

01 December 2020 /payments Payments strategies 2015-2020-2030

Customer Experience - It’s all about the sale and so much more

To be competitive, online businesses must provide an excellent frontend customer experience, with intuitive shoppability for locating items, colours, sizes – whatever the customer needs to make their selection and seamlessly move through a smooth, secure checkout. Just as important, however, is the post-transaction experience you deliver. This po...

13 November 2020 /payments /retail

Making Free Trials Work for Customer and Merchant

The experience of lockdown has turned many consumers into a captive but willing audience for streaming entertainment and subscription services. Stuck at home with children or friends and relatives to entertain, consumers may have taken advantage of the large number of free trials on offer throughout the lockdown. These services provided households...

13 August 2020 /payments /covid-19 Transaction Fraud Systems and Analysis

Stopping the chargebacklash

Brands have been encouraging consumers to move their shopping online for years. As a result of the COVID-19 pandemic, this has happened all at once. Even as lockdowns ease around the world, many stores and outdoor venues will remain closed or running at a reduced capacity. In the meantime, it’s easy to predict that commerce will remain digital-fir...

31 July 2020 /payments /covid-19 Transaction Fraud Systems and Analysis

Christmas: a time of joy or transaction disputes?

Christmas is well and truly on it's way, and that can only mean one thing: the e-commerce world is heating up thanks to copious amounts of Christmas shopping. Looking back to 2017, mobile sales accounted for 34.5% of all e-commerce sales. By 2021, mobile sales are forecast to account for 54% of total e-commerce sales. Whilst these figures present ...

27 December 2019 /payments Fintech

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