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Hi, thanks for your comment. In order to reduce the risk of fraudulent chargebacks initiated by customers it is important that merchants create transparency with services, products and fees. Merchants can avail of service providers who specialise in chargeback managed and preventing the loss of revenue and sales related to fraudulent chargebacks. Consumers can raise chargebacks for many reasons, such as not knowing what they are being charged for, or products not arriving as described. Merchants can also implement tools so they can clearly recognise fraudulent activity, in an attempt to stop it before it becomes a fraudulent chargeback. Websites should clearly state shipping information, any product guarantees or warranties, and their refund and returns policy.