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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The UX Playbook for Financial Services: 15 Design Strategies Every Bank or FI Can Use

Financial product owners face unique challenges that require staying ahead of the curve with innovative design strategies. Financial services must not only be efficient and user-friendly but also align with business goals and regulatory requirements. The key to success lies in mastering design concepts that enhance user experience, streamline cont...

/retail /devops

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Stop Overloading Banking Apps and Try Thinking Like Apple

Many financial companies believe that packing their apps with countless features and the latest technology will attract and retain users. However, this approach could result in the opposite effect, driving users away due to overwhelming complexity. The true key to user retention is not more copycat features, but a more simplified, user-friendly ex...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Dear member states. Action is all

The European Union has - as most of us know - made a massiv effort for the Trust infrastructure needed for the data driven economy. Small wonder when it has been understood how enormous the benefits will be for productivity, security, services to citizens and enterprises, privacy, ethical AI and the Single Market. But - now as we should realise ...

/retail /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

How Much Does Best UX in Banking Cost and Why

The design of financial services is a labyrinth of complexity, regulations and high stakes. Despite the allure of high-profile projects and substantial budgets, even the most skilled designers often hesitate to delve into this demanding sector. The primary reason? The consequences of design flaws in financial services can be catastrophic, ranging ...

/retail /devops

Alex Kreger

Alex Kreger Founder & CEO at UXDA

AI in Banking: Are Banks Ready for the User Experience Revolution?

The integration of AI into banking is poised to dramatically transform the industry within the next five years, driven by the breakthrough success of technologies like ChatGPT. This change is necessitated by the limitations inherent in human capabilities. As we gaze into the future, the disruptive potential of AI becomes evident, promising to revo...

/ai /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

12 Top Complaints About Digital Banking: Why Bank Customers Are Going Crazy

When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...

/people /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Rise of Super Apps in Banking: Integrating Financial and Lifestyle Services

The concept of super apps has revolutionized the way users interact with digital services, integrating various functionalities into a single, cohesive platform. Initially coined by Mike Lazaridis in 2010, a super app offers a seamless, integrated experience by leveraging the unique capabilities of its platform. This article explores the huge poten...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

EU Trust Infrastructure and Cyber Security

Trust over IP started off to put users in charge of their data but much also because it was estimated that cyber crime annual damages was exceeding 6 trillion USD. With SSI and wallets for all verified data for all parties the risks and damages can be minimized. Much work is going on also in EU to improve cyber security - now especially in the fac...

/payments /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Dance floor for all data

Data - and lately especially verified data - has for many years been a top priority in national and EU priorities. What the EU Trust Infrastructure's already de-facto EUDI-interoperable wallets mean in terms of benefits for all parties (with small investments) should be properly evaluated in all member state digital strategies - and then lead to c...

/regulation /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Banking Innovation Trap: How Banks Can Ruin UX by Implementing Emerging Tech

The modern banking executive faces a pervasive challenge: how to innovate effectively in a rapidly evolving digital landscape. They are increasingly drawn to the allure of cutting-edge technologies─from AI and blockchain integration to cloud-based infrastructure and open banking APIs. However, when creating digital financial products and services,...

/retail /predictions

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