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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Teo Blidarus

Teo Blidarus CEO and Co-Founder at FintechOS

Agentic AI: The Competitive Edge Finance and Insurance Companies Need to Stay Ahead

Agentic AI - technology that autonomously achieves user-set goals - isn't just an advancement; it's a necessary evolution for firms looking to stay competitive amidst constantly shifting industry standards. Unlike traditional AI, which requires human intervention, agentic AI adapts independently, processing real-time data to drive optimal outcomes...

/ai /retail

Mouloukou Sanoh

Mouloukou Sanoh CEO and Co-Founder at MANSA

How Stablecoins are Revolutionising the Future of Payments

The cross-border payments business continues to boom - and there’s no sign of a slowdown. The industry had a total market size of $190.1 trillion in 2023 and is expected to grow by 8.81% annually, reaching $290 trillion by 2030. Yet despite these impressive figures, fundamental challenges remain that need to be addressed to help those who rely...

/payments /crypto

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

AI prescribing ID for itself - and for the EU Trust Infrastructure

Thought provoking to say the least. If you have not moved from Googling to asking ChatGPT and even letting it talk on your behalf - now is the time. https://www.linkedin.com/posts/bo-harald-4768b51_accountable-ai-activity-7257618910315724800-H0vV?utm_source=share&utm_medium=member_desktop

/retail /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The CX Roadblock No One Talks About: Overcoming Self-Deception in Banking

Financial companies and banks worldwide are investing heavily to deliver the best possible customer experience and innovation to banking. They recognize the importance of meeting customer needs and staying competitive in a digital financial landscape. Despite these genuine efforts, many banks struggle to achieve the desired results. The culprit? S...

/people /retail

Alex Kreger

Alex Kreger Founder & CEO at UXDA

15 ChatGPT Prompts to Improve Customer Experience in Digital Banking

Traditional methods of UX design could be significantly empowered by ChatGPT—a powerful generative AI model. This article unveils the secrets of using ChatGPT prompts to drive innovation in banking UX, providing insights into how this tool can be integrated into the standard design process for transformative results. Why Integrate ChatGPT into the...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Start with WHY

Our task - especially in banking - is now to take the ready parts of EU legislation and wallets into use – make the Trust Infrastructure real. WHY? Because we need to make life easier – cut the rising stress levels - for citizens at work and at home, make enterprises more successful, make EU more secure and transparent and cut CO-emissions in a...

/retail /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

So much more electricity needed

It is well known that consumption of energy is growing too fast with today’s digital trends. The growth took off already with music, pictures, PDFs and videos. Then we got the YouTube video production explosion, Bitcoins and AI. An interesting Economist article notes that Americans now spend more time on watching YouTube than any other source of c...

/retail /identity

Dirk Emminger

Dirk Emminger Managing Director at knowing finance

The Evolution of Trust: How to Build Confidence in AI-Based Financial Services (A3)

Traditionally, trust in the financial sector was based on personal relationships and company figures. The direct contact with advisors in a branch office, the opportunity to ask questions, and making decisions together with a human created a sense of security. However, with the increasing integration of AI in financial services, this dynamic is c

/ai /retail

Anton Roe

Anton Roe CEO at MHR

Innovation for the sake of it is detrimental to business growth

The finance team sits at the heart of a business's development. To maintain growth, this department has a central role to play in making sure the organisation's wider objectives and goals ladder up to growing revenue and profit. However, the finance team can sometimes be seen as a blocker across the company. Money is often the difference between w

/people

Alex Kreger

Alex Kreger Founder & CEO at UXDA

What if we add sex to financial products like Steve Jobs did?

Modern financial products need more than functionality—they need emotional appeal and user engagement. This principle is especially crucial in financial services. Successful financial apps like Revolut and Cash App thrive by creating charming customer experiences (CX) in banking that go beyond basic functionality. In this article, we will look at

/people /retail

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