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FS&I: The new order The financial services ecosystem is transforming. While no organisation would deny the pressing need for digital transformation, I'm referring here to anther kind of change; th...
Javelin Strategy & Research recently released its Identity Fraud Study, and it revealed that the number of identity theft victims rose by 8% in 2017 when compared to 2016. That’s almost 17 million...
“Nobody phrases it this way, but I think that artificial intelligence is almost a humanities discipline. It's really an attempt to understand human intelligence and human cognition.” — Sebastian Thrun...
I continue to be surprised by the lack of analysis and focus on operational efficiency when it comes to understanding all aspects of fraud prevention. Organisations spend a lot of time on improvements...
Over the decade since the global financial crash, charities have had a tough time securing donations. Cultural shifts mean that trust in institutions has plummeted and people are less willing to indul...
Conforming to GDPR across the Customer Lifecycle One of the most talked about regulations in recent years has been GDPR (General Data Protection Regulation). This EU law was adopted in April 2016 and ...
Just as people have quickly adjusted to using digital assistants such as Alexa, Siri or Cortana to check the weather, book a cab or reserve cinema tickets, it’s a logical next step for banks to launch...
New data sets are paraded before the lending market constantly, each promising to provide all the information needed to understand customers inside and out. The individual value of these data types
How to select the correct operational option to help your organisation beat fraud By Dr. Mark Goldspink is CEO of The ai Corporation I continue to be surprised by the lack of analysis and focus on op...
Implementing a Client Lifecycle Management program is strategically important. However, it is one that spans many different stakeholders across the business, bringing with it many obstacles and challe...
The relationship between the bank branch and its customers has changed beyond recognition over the years – gone are the days where the branch was king, bankers knew their customers on a personal level...
The Top Risks in Restructuring With great organizational change comes great responsibility. Therefore, in order to create a sustainable growth, companies must learn strategies on how to manage the r...