85 Results
Alex Kreger Founder & CEO at UXDA
Huge budgets are spent on promoting products that users do not need, and that are not easy and pleasant to use. Product designers and user experience specialists often work under marketing departments in banks and become hostages to the race for profit. Unfortunately, a profit-driven mindset and culture ruin the banks' digital transformation and b...
28 November 2023 /retail Banking Strategy, Digital and Transformation
The rapid development of digital technology is making new demands on financial brands. Marketing methods that used to work perfectly only a decade ago, don't deliver the expected results anymore. There are so many alternatives available on the market that a pretty package and a catchy slogan aren't enough to convince people to buy and stay loyal t...
22 November 2023 /people /retail Banking Strategy, Digital and Transformation
The most discussed topic of the year at the recent Web Summit 2023 in Lisbon was Artificial Intelligence. Many experts have expressed different opinions, excitement and concerns about the impact of AI on a variety of industries and areas of our lives. But it seems to me that everyone agrees on one thing: with AI becoming mainstream, mankind has cr...
17 November 2023 /retail /predictions Artificial Intelligence and Financial Services
In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses consider in order to offer a service that will meet digital customer expectations from a bank and financial services? Perhaps, there has never been such ...
13 November 2023 /people /retail Digital Banking
Knowing Elon Musk's large-scale approach, his intention to turn X into a bank could have disruptive consequences for the banking industry. However, the conflict between the existing UX patterns of a social network and the implementation of financial functions can complicate the transformation. Back on Track with X A few days ago, Elon Musk announc...
07 November 2023 /retail /markets Disruption in Retail Banking
As the usage of physical cash diminishes and digital consumption skyrockets, traditional banks are undergoing a seismic shift to adapt to changing customer preferences. Digital transformation is reshaping industries and consumer behaviors, and the banking sector stands at a crossroads, poised to redefine our financial experiences in unprecedented ...
24 October 2023 /retail /cloud Disruption in Retail Banking
Leading tech companies embed their competitive edge in digital products, setting the stage for success from the start. However, traditional financial firms face a challenge here, especially when adopting white-label digital solutions. Aligning them with their unique business essence and customer needs is tough. In finance, digital transformation i...
17 October 2023 /retail /identity Banking Strategy, Digital and Transformation
Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage in the digital age. Unfortunately, sometimes results are pitiful. What could be the reasons behind a bad outcome of digital product design in financ...
12 October 2023 /people /retail Digital Banking
In September 2023, Apple launched the iPhone Wallet app integration with UK users' current account balances and transaction history. The Apple Wallet app's integration with the Open Banking API allows users to get their checking account balance directly from their bank. Throughout history, banks has remained a closed industry, monopolizing the maj...
04 October 2023 /retail /markets Open Banking
Our perception of the world is determined by the rules instilled from childhood. And often, this mindset becomes an obstacle to innovation in banking service design. Many simply do not notice the opportunities that open up in front of them. And those who have broken the usual rules and look at the world differently have an advantage. And we see th...
25 September 2023 /people /retail Digital Banking
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