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You’ve heard the expression that the best customers get the best customer experience, right? Well…the saying holds true in the buying experience. POV (Point of View): You’ve received a sales email/call that has piqued your interest. You’ve agreed to a meeting, curious to learn more about the offering. Fast forward. The product you’ve now seen can ...
05 January 2023 /people Business
The Financial Services industry (FinServ) has embraced digitisation at a rapid pace - leading the way in implementing digitalisation strategies. Online and mobile banking is now the norm for much of the UK population and the rapid change in consumer demands has pushed banks to scale back their brick-and-mortar operations. For example, HSBC recentl...
05 January 2023 /retail /inclusion Banking Strategy, Digital and Transformation
In the current economic climate, as people all over the UK are grappling with record-high inflation and still-rising interest rates, it’s been suggested that as much as 40% of the population could fall into fuel poverty this coming winter. In April 2022, almost 14% of households in the UK were struggling to afford food, with figures on the rise. ...
04 January 2023 /retail /inclusion Financial Inclusion
Amazon Rekognition is a cloud-based software as a service (SaaS) computer vision platform that was launched in 2016. It has been sold to and used by several United States government agencies as well as private entities. It makes it easy to add highly accurate image and video analysis to your applications. As with many technological advances, it’s ...
03 January 2023 /cloud /identity Fintech World
Projects sometimes fail. But when there are lots of headline collapses in a short period, it’s time to look for patterns. Was it all hanky panky or was there a more legitimate reason for failure? In this exploratory piece, I unpack five projects in the distributed ledger technology (DLT), more specifically, the blockchain space whose collapse made ...
27 December 2022 /retail /crypto Blockchain in Banking and Financial Services
What is the ELK Stack? The ELK stack is an acronym used to describe a stack that comprises of three popular projects: Elasticsearch, Logstash, and Kibana. Often referred to as Elasticsearch, the ELK stack gives you the ability to aggregate logs from all your systems and applications, analyze these logs, and create visualizations for application an...
26 December 2022 /cloud Fintech World
We have been applying analytics, artificial intelligence (AI) and machine learning (ML) to fraud prevention solutions for over 20 years. Over this time, the financial services sector has completely transformed, with firms seeking to move away from siloed and disjointed datasets, rapidly digitising and turning to the cloud. But how has this impac...
14 December 2022 /security /crime Artificial Intelligence and Financial Services
Transaction banking needs bringing into the 21st century. By starting with core banking platforms, banks can rethink how they operate for good, building closer ties with their clients. This blog outlines five key trends: 1. Batch is a burden Consumers expect to check their bank account balances in real time; corporate treasurers want the same fo...
14 December 2022 /cloud /predictions Treasury Management
The new Consumer Duty regulation from the UK’s Financial Conduct Authority (FCA) has instigated a period of great change within the financial sector, requiring financial services institutions (FSIs) – from insurers and financial advisors to payment services and technology providers – to comply with a much higher and exacting standard of customer c...
13 December 2022 /regulation /retail Banking Strategy, Digital and Transformation
Information is one of the most important weapons in the armoury of any bank. This is well understood by most institutions, as evidenced by the huge investment they have made in trying to leverage the oceans of data they have at their disposal for commercial benefit. In this endeavour they have not always achieved the success they hoped for. Where ...
12 December 2022 /devops Big Data
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