280 Results from 2021, /retail
Wayne Butterfield Global Head of Intelligent Automation Solutions at ISG
Conversational AI has huge potential for improving customer service and overall customer experience in the retail banking sector. Customer experience remains an area where traditional banks lag behind their challenger rivals. It’s these newer banks that continue to dominate customer service rankings (as we can see in Ipsos’ latest service quality ...
09 September 2021 /retail Artificial Intelligence and Financial Services
Doug Gross CEO at NGDATA
Today, many banks are united by a common challenge: managing the limitations of their legacy cores and the operational, compliance, and customer personalization pitfalls associated with them. Monolithic legacy cores do not offer the level of functionality that modern banking customers need, especially those favoring digital experiences in a post-p...
08 September 2021 /regulation /retail Banking Strategy, Digital and Transformation
Kanika Hope Chief Strategy Officer at Temenos
Distruptive Technologies Today, a nexus of disruptive technologies is becoming omnipresent in banking. In a survey we commissioned with the Economist Intelligence Unit (EIU) with 305 global banking executives relating to the digitization of banking, 66% said that new technologies will continue to drive global banking in the next five years, over
06 September 2021 /retail /cloud Banking Strategy, Digital and Transformation
Akhil Rao Director at Nth Exception
As a common business language for the financial marketplace, ISO 20022 is firmly positioned as a unifier for new and contrasting FinTech innovations, such as Distributed Ledger Technology (DLT), Smart Contract (SC), and Application Programming Interfaces (APIs). Considered the de facto, universal business language for financial industry initiative...
06 September 2021 /payments /retail The Payments Business
Kristian Gjerding Chief Executive Officer at CellPoint Digital
The shift to ecommerce has changed the game for modern retailers, leading many to shift their attentions online and start to plan for international growth. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. In a digital-first world where consumers...
06 September 2021 /payments /retail Fintech
Vikram Chandrashekar Consulting Practice Senior Director at Oracle
The what and why of a banking core modernisation The main drivers for a banking core modernisation could be either business drivers (for, e.g. New business models, process optimisation, risk and compliance, mergers) or technical drivers viz. ( End of life of underlying tech platforms, Reduction of technical debt, digitisation, deployment changes (...
04 September 2021 /retail
Beth Benedict SVP of Client Services at Rakuten Advertising
Consumer finance is an extremely competitive space. Banks, lenders and credit card providers are battling against one another to win over new and existing customers with tailored reward incentives, flexible spending limits, low APR, etc. In order to succeed, financial institutions turn to data-driven marketing tactics to get in front of consumers ...
03 September 2021 /regulation /retail Marketing in Financial Services
Andrew Beatty Head of Wealth, Retirement & International at FIS
As new fintechs encroach on the retail banking marketplace, offering more transparency in exchange for consumer trust, customers are waking up to the complex (dare we say, “hidden”) fee structure of their long-standing banks—and they don’t like what they see. In this second of our series What’s Keeping Banks Up at Night, we explain how banks can a...
02 September 2021 /people /retail Banking Strategy, Digital and Transformation
Mark Aldred Head of Sales at Auriga
In a month's time, the UK government’s Access to Cash consultation will close. Ahead of the September 23rd deadline, the drumbeat of bank branch closures and loss of ATMs has not decreased. Most of the major banks like HSBC and Lloyds are shuttering more branches across the country this year, eliminating access to cash and quality financial s...
31 August 2021 /retail /inclusion Banking Strategy, Digital and Transformation
Adam Lieberman Chief AI Officer at Finastra
As the use cases for AI in financial services continue to grow and deliver value for organizations and customers alike, I’d like to provide some insight on where I think the technology is delivering most value at the moment, and also where I think we are headed. Firstly, though, a little on how far we’ve come. Many people don’t realize that AI has...
31 August 2021 /retail /predictions Artificial Intelligence and Financial Services
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