278 Results from 2008, /retail
Retired Member
As the facial biometric authentication is developing, I can foresee a scenario, when the face of the customers are scanned by a corner camera as they step into a bank branch. The authentication is done this way and when the customer comes to the counter, and the bank employee could immediatelly see the customer name, portfolio, next best offer and ...
29 October 2008 /retail Futuristic Banking
Gary Wright Analyst at BISS Research
We all thought we knew everything about risk and wow has that assumption been shot to pieces in the credit crunch. Virtually every bank in the world has spent an incalculable amount of money on their risk systems but when it came to the crunch they were proved to be almost worthless. It makes you wonder how could we have got this so wrong and how ...
29 October 2008 /retail MiFID
Nick Ogden Chairman at Ogden Research
Following a report in The Telegraph earlier this month that described the international scale of what is known as a “supply chain attack” powered by Chip-and-PIN readers across the globe (http://www.telegraph.co.uk/news/newstopics/politics/lawandorder/3173346/Chip-and-pin-scam-has-netted-millions-from-British-shoppers.html), it does make me questi...
28 October 2008 /payments /retail Innovation in Financial Services
Paul Penrose Head of Research at Finextra
Bryan Inch, the general manager of RaboPlus, the Australian Internet arm of Dutch co-operative Rabobank, has been running an executive blog for over a year. In September, he announced through the blog that he would be moving back to New Zealand and leaving the bank. He also introduced his successor, Greg McAweeny, who successfully launched RaboDir...
24 October 2008 /retail Finance 2.0
Over the last couple of days, I've had occasion to phone a couple of companies that use IVRs, and it has reminded me just how awful the experience is. In both cases, I had to go through 4 or 5 levels before I got what I really wanted (and needed) - which was to speak to a real-life person. You end up with the impression that speaking to their cust...
24 October 2008 /retail Online Banking
A recent article in the New York Times has provoked some heated discussion as to the level of culpability banks and credit reference agencies share for the credit crash after it was revealed that they mined and marketed data and targeted sub-prime borrowers. Billions of mail solicitations for mortgages and refinancing, personal loans and credit ca...
23 October 2008 /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
I was struck today by an advertisement for Swiftcover.com that I saw from the train. I know customers often don't like call centres (especially offshore ones), but this advertisement seemed to be targeted at those allergic to the whole idea of talking. Now Swiftcover.com is part of Axa, so this is not an organization without call centre expertise....
22 October 2008 /retail
Interesting little article in the Press the other day which said that, because some card issuers had reduced their ‘interest free periods’, customers who habitually paid interest would be paying £3 million more in interest each year. This demonstrates a lack of understanding of the basic financial drivers on card accounts, as a card issuer’s purp...
22 October 2008 /retail Online Banking
National Australia Bank's brave experiment with social media appears to have blown up in its face. NAB initially set up myfuturebank.org (now sadly deceased) to engage with customers online and listen to their experiences of using the bank. But faced with the inevitable critical comments that tend to surface in such a public forum, the bank seems t...
21 October 2008 /retail Finance 2.0
I'm just wondering what will happen to my bank statement when contactless takes off - assuming I use it. When I think about the large number of cash payments (30p here, 60-odd p there, a couple of quid on something else) that could be switched on to a contactless debit card, the paper bank statement I get each month could be impressive in size. I...
21 October 2008 /retail Innovation in Financial Services
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