3771 Results from /retail
Retired Member
I'd love someone to explain why it seems impossible these days to get any degree of consistency from organisations, especially when they have so much computing power available to them. I recently got my car renewal letter and, like many people do these days, I decided to do a market sweep. Of course, this is easier today because of the innovation ...
15 July 2010 /retail Online Banking
The foundation of trust created by banks such as JP Morgan and Goldman Sachs, has taken a real battering lately as a result of sub-prime loans, collateralised debt obligations and credit default swaps. The last two years especially, have taken their toll on consumer faith in the banking system. This is entirely understandable given the fact that w...
15 July 2010 /regulation /retail Innovation in Financial Services
With all this talk about the customer centricity over the past few years, it got me thinking, is it really enough? In my view, it isn’t. Customers’ expectations have moved on. As such, banks need a different way to engage with their customers. Rather than go with the traditional route, banks now have to look to multi channel banking to attract the...
15 July 2010 /retail
Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene
I am not going to claim mobile payments is going to eliminate cheques at all. To be honest I was more looking for a catchy phrase to start a story of cheques and why mobile might crush the popularity of cheques maybe, for sure in some regions. As many of you know I have a group on LinkedIn, Innovation In Payments, where all kinds of payments rel...
12 July 2010 /payments /retail Innovation in Financial Services
When confidence plummeted along with the value of their investments, people started to track their savings more closely to preserve what they had left. Mostly, they did this online, for two reasons – cost and convenience. The increase in online banking intensity presents banks with an opportunity to improve customer satisfaction. Why? Because studi...
09 July 2010 /retail Innovation in Financial Services
Miloslav Hoschek Freelancer at e-Silk Road, NGO
Reading about EPC e-SEPA ambitions I have in my head two proverbs, an old Byzantine one "a Throne is Only a Golden Tomb" ...and another one... "do not teach an old dog the new tricks"... cont. copyright Miloslav HOSCHEK PhD independent consultant mhoschek/ad/gmail.com
08 July 2010 /payments /retail Payments strategies 2015-2020-2030
Brett King CEO & Founder at Moven
A consistent theme keeps popping up as I discuss social media innovations with bankers these days. It is increasingly frustrating for innovators who want to use mobile, social media, the web and other such tools to get these past hyper-risk-adverse compliance specialists. It seems as if many of the banker's I'm meeting are saying that the favorite...
06 July 2010 /regulation /retail Innovation in Financial Services
This is a question I am thinking of for some period now. Innovation in payments is made for the customer... most at least! But it is all going so fast, that I wonder how long the Industry will be able to make profits out of it. Of course, as in many topics I am just a newbie asking himself some dull questions from time to time. But last week Chris ...
03 July 2010 /payments /retail Innovation in Financial Services
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I attended a conference last week, in Berlin. (where else would I be?) It was a multi-industry event sponsored by SAS, the Premier Business Leadership Series (basically it was their client conference). Before I delve into the banking stream, the first half of the conference focused on big issue, global economy and business leader issues. It was wit...
30 June 2010 /retail /wholesale Data Management 101
In my recent blog on branches I got some reader feedback that leads me to believe that some have interpreted my positive slant on the effectiveness of direct channels as evidence that I am 'against' branches. This is not the case. However, I do think that branch networks are currently in a precarious situation and bank's might find themselves sadd...
30 June 2010 /retail Innovation in Financial Services
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