3665 Results from /retail
Brett King CEO & Founder at Moven
This week I've met with some very interesting people and the subject of social media has been high on the agenda. Yesterday, I met with Tom Cannon, who is leading the charge on the Internet Banking initiative that is part of HSBC's "OneH" project - essentially their customer dashboard, single-view of the customer baseline technology. Ear...
22 July 2010 /retail Finance 2.0
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Panorama ran a 30 minute programme last night on banks - old-fashioned, high street, retail banks. In true mainstream media style (I'm getting increasingly frustrated with the BBC of late) the focus was on branch banks. Now, don't get me wrong, branch banks are still a force to be reckoned with. (although for the life of me, I cannot remember the l...
20 July 2010 /retail
Retired Member
This report truely suggests that a time has arrived for comprehensively utlising the Online Banking channel from multiple dimensions. Traditional Banks are struggling to keep pace due to a) competiting non-banking players, b) failing to connect new generations (say Y / Z), c) intensively strugging with silo's of multi-dimension IT applications, d...
20 July 2010 /retail Online Banking
When you read a definition of Customer Experience you invariably will see two elements - the lifetime experience of the customer, and the total experience of the customer day to day as he engages in transactions with the provider of the goods or services he is utilizing. In meeting continuously with UK banks over the last two weeks I find an almos...
19 July 2010 /retail Innovation in Financial Services
I'd love someone to explain why it seems impossible these days to get any degree of consistency from organisations, especially when they have so much computing power available to them. I recently got my car renewal letter and, like many people do these days, I decided to do a market sweep. Of course, this is easier today because of the innovation ...
15 July 2010 /retail Online Banking
The foundation of trust created by banks such as JP Morgan and Goldman Sachs, has taken a real battering lately as a result of sub-prime loans, collateralised debt obligations and credit default swaps. The last two years especially, have taken their toll on consumer faith in the banking system. This is entirely understandable given the fact that w...
15 July 2010 /regulation /retail Innovation in Financial Services
With all this talk about the customer centricity over the past few years, it got me thinking, is it really enough? In my view, it isn’t. Customers’ expectations have moved on. As such, banks need a different way to engage with their customers. Rather than go with the traditional route, banks now have to look to multi channel banking to attract the...
15 July 2010 /retail
Rik Coeckelbergs Independent Advisor, Opinion Maker and Consultant at The Banking Scene
I am not going to claim mobile payments is going to eliminate cheques at all. To be honest I was more looking for a catchy phrase to start a story of cheques and why mobile might crush the popularity of cheques maybe, for sure in some regions. As many of you know I have a group on LinkedIn, Innovation In Payments, where all kinds of payments rel...
12 July 2010 /payments /retail Innovation in Financial Services
When confidence plummeted along with the value of their investments, people started to track their savings more closely to preserve what they had left. Mostly, they did this online, for two reasons – cost and convenience. The increase in online banking intensity presents banks with an opportunity to improve customer satisfaction. Why? Because studi...
09 July 2010 /retail Innovation in Financial Services
Miloslav Hoschek Freelancer at e-Silk Road, NGO
Reading about EPC e-SEPA ambitions I have in my head two proverbs, an old Byzantine one "a Throne is Only a Golden Tomb" ...and another one... "do not teach an old dog the new tricks"... cont. copyright Miloslav HOSCHEK PhD independent consultant mhoschek/ad/gmail.com
08 July 2010 /payments /retail Payments strategies 2015-2020-2030
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