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3771 Results from /retail

Andre Malinowski

Andre Malinowski Head of International Business at Computop GmbH

How to choose and use your payment services 1

(1/4) In the ever-growing complexity of today’s E-commerce world, organizations are facing more and more the challenge of understanding their own needs and identifying and selecting the appropriate business partners for offering E-commerce capabilities. This short blog is number one out of a series of four, addressing steps a merchant organizati...

/payments /retail

Retired Member

Retired Member 

What happens when all my customers use Twitter to complain?

I recently realised that this is a question that all my clients raise when they begin engaging with their customers through social media. It was a question I was starting to dread because I wasn’t sure that I had a response. What they mean is: “If we start to provide customer service on Twitter, won’t everyone start using it and then it will become...

/retail Social Banks

Michael Fuller

Michael Fuller Former Retail Banker at None

Who I am and not what's my limit?

It's not the first time that Banks have asked me daft questions in order to identify me. Every few years of course I have to be sent a new card and as part of that process I have to "activate" it. What do Banks need to know? First that I have received the card and second that I am who I claim to be. By all means ask me about the card I ha...

/security /retail

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Retired Member 

The 4 C's of core banking - part 3

A bit overdue, but here’s the third installment of the 4 C’s of core banking. Finding the best way to tackle legacy core systems has re-emerged as a key topic of debate among banks, from top tier global players to smaller, domestic institutions. With their vast, fragmented architectures, banks’ legacy systems are typically cumbersome and lack the ...

/retail

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Retired Member 

The Importance of Intent -- Why Google might still win

The key battle of this decade on the internet is clearly going to be the battle between Facebook and Google. In the first decade of this century, Google came from a startup to dominate search on a global basis. Since its launch in 2004, Facebook has gathered 750m members into its social network. Until quite recently all the traffic seemed to have ...

/retail

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Sowing The Seeds Of The Next Housing Bubble

Here in the UK, mortgage providers are already sowing the seeds of the next housing bubble. I read in this weekend’s Telegraph about a product innovation that is ‘designed to help first-time buyers get on the housing ladder’. Expecting to read about how house prices would continue to fall to affordable levels, and thus enable people to actually ...

/regulation /retail Innovation in Financial Services

Brett King

Brett King CEO & Founder at Moven

The new, new normal at SIBOS this year

Last year I commented at SIBOS that there was finally the realization that things weren't returning to normal - a new normal was emerging. This was a common theme emerging from the myriad of discussions and debates over how the industry would emerge from the wreckage of the Global Financial Crisis. In their typical prophetical style, the Innotribe ...

/payments /retail Innovation in Financial Services

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Retired Member 

Kiwi banking innovation

I attended a conference by FST on the Future of Banking in New Zealand this week. Besides the buzz in the town around the Rugby World Cup starting next week, it was obvious that there is a healthy glow of innovation coming from the market in New Zealand. Many speakers focussed on social media or mobile innovation, but it was interesting also that c...

/retail

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Retired Member 

Post Trade Forum: Cloud computing and SaaS

Thoughts on the outcome of the debate on cloud computing and SaaS In my pursuit to understand cloud computing without frills, I found the document on NIST portal (http://csrc.nist.gov/publications/drafts/800-145/Draft-SP-800-145_cloud-definition.pdf) very informative and truly amazing; followed this up with ‘Gartner Highlights Five Attributes of C...

/retail Innovation in Financial Services

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

Putting security at the centre of customer service

On September 12 the UK’s Independent Commission on Banking (ICB) is due to make its final report. Most observers expect the Commission to recommend a much bigger differentiation between commercial/retail banking on one hand, and investment banking on the other. That will put “banking” back in the dock and trigger another round of debate, complaint...

/security /retail Innovation in Financial Services

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