It's not the first time that Banks have asked me daft questions in order to identify me. Every few years of course I have to be sent a new card and as part of that process I have to "activate" it. What do Banks need to know? First that I have received the card and second that I am who I claim to be. By all means ask me about the card I ha...
26 September 2011
It's interesting both that there have been no comments so far about this story and that there are quite a number of other blogs where the value of 3-D secure has been questioned. This seems to be an example of the Emperor's new clothes where everyone knows he is naked but won't admit it. My experience of 3-D secure tends to support the Cambridge
28 January 2010
Citi Cards UK today admitted to me that they had failed to collect direct debits on a number of customer credit card accounts the result of which was that a £12 late payment fee has been applied. Fortunately I noticed the fee when checking my account on-line and was able to contact Citi straight away to get them to put it right. The Direct Debit sh...
01 January 2010
A "technical issue" duh! The blarney is not an explanation for a failure. The chief digital and architecture officer has a mountail to climb to justify his job title and has our sympathy.
08 Apr 2024 20:40 Read comment
Faster Payment participation, either direct or indirect should be conditional on providing an up to standard Confirmation of Payee service.
Paying anyone who fails the CoP check could then at least be the 'exceptional circumstance' where reimbursement is not made.
PayUK real-time transaction monitoring to identify accounts with non standard activity linked to an enhanced CoP validation warning informed by that unusual activity would help.
As with safeguarding children, Data Protection should never a barrier to sharing data and concerns between banks/PayUK about individuals, to protect the vulnerable. Banking confidentiality needs to move with the times. Confirming the standing of your customer was never something that banks didn't do although Bank references became meaningless due to the fact that Banks didn't know much about the standing of their customers who had become just numbers to them. 'References' for payees need to go real-time (based on account data) and payment system design needs to incorporate fraud prevention as well as speed and messaging standards.
All elements of the transaction, not just the remitter, have a responsibility and a part to play to prevent the billions being lost to financial crime whether reimbursed or not.
30 Sep 2022 07:04 Read comment
I'm confused. Barclays are primarily a Visa credit card issuing bank which Amazon are going to ban from 19 January. Is introducing BNPL their answer to the fact that tens of thousands of their customers will be unable to pay for goods on Amazon from 19 January?
17 Dec 2021 16:21 Read comment
Alexi JubianManager at None
Tasturo Tanigaminone at none
Chris ErringtonSemi-retired at None
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