3667 Results from /retail
Andy Hunter CEO at Perficiam Ltd
There was a time when bank marketing departments offered well crafted products delivering genuine value for money, but that doesn't seem to be the case now. Advertising is dominated by savings accounts paying way below inflation, and cash incentives to switch banks for no reason other than the cash itself. Whatever happened to the value propositio...
07 February 2011 /payments /retail UK Faster Payments
Retired Member
This piece is especially for those who believe that sustainability looks good in a mission statement but not on a balance sheet. CFS, U.K., which claims to be the world’s most sustainable bank, turned out stellar results in the first half of 2010, when others were still overcoming the crisis blues. Is sustainability sustainable? Let me answer that...
01 February 2011 /sibos /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
It was a surprise last week for me to see the news that Barclays was to sack 1,000 Financial Advisors from their branch network. It’s a while now since I last worked on bank branch IT, but when I did (only four years ago) the focus was very much around replacing old branch systems and enabling branch as a sales channel. The market was full of soft...
31 January 2011 /retail
Brett King CEO & Founder at Moven
If you think about the way we have digital banking and web presence structured today, it is actually wrong. Most banks today already have a well developed 'public' presence in the form of www site, and a separate 'secure' portal as a transaction or services platform "behind the login" - normally called "Internet Banking". The p...
31 January 2011 /retail Online Banking
Banks can no longer rest on their laurels. Customers are more fickle than ever and are now increasingly expecting à la carte, personalised services which are relevant to their needs. The research supporting this is also stacking up. A recent service survey report from Accenture found that 46 percent of bank customers are more open to sourcing p
When meeting merchants who offer services online, most of them one day ask is there any other option than card based systems, where fees run up to 2,5 % or even 4 % per transaction. Of course there are other options but card payments are most common and accepted world wide. Sometimes I have wondered for example if Amazon could offer me e-invoice o...
28 January 2011 /payments /retail Payments strategies 2015-2020-2030
Gareth Jones Field Operations Director at Ubiquiem
Forrester says so The studious people at Forrester have just released some research that is astonishing. It’s only available to Forrester subscribers or to purchase – but their teaser says it’s all. Basically, Internet banking offerings do a pretty good job of offering functionality – they just don’t rate well from a usability perspective. H
28 January 2011 /retail
I am seeking an answer to a question that’s been bothering me – why does banks’ interest in innovation not translate into intent that is as strong as the interest itself? The latest in a series of our studies on innovation shows near unanimous agreement on the importance of innovation among banks across the globe. Nearly 80% of 72 West European ba...
24 January 2011 /sibos /retail Innovation in Financial Services
So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why is it so hard to get this right? The FSA publishes very clear rules about how complaints should be handled, how quickly they should be acknowledged, ...
21 January 2011 /retail
A fine of £7.7 million is not a lot for Barclays given their position as one of the UK's major retail banks - to quote Margaret Cole, the FSA's managing director of enforcement and financial crime. Indeed it is the largest fine ever imposed by the FSA for retail failings. No, it's not about the money for a bank rumoured to be preparing to pay its...
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