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3676 Results from /retail

Brett King

Brett King CEO & Founder at Moven

Why Durbin will Kill the Branch

In the UK and Australia, account keeping fees are nothing new. In the US, however, since the introduction of the Durbin amendment, many US banks have been moving to monthly fees on checking accounts (we call them current accounts generally outside of the US) for the first time. These moves have resulted in often massive backlash from the public, ...

/payments /retail Innovation in Financial Services

Retired Member

Retired Member 

Did I really just hear that?

My top five annoying office phrases that kill your company culture… 1. We are a strong follower This is the perfect cue to exit the office immediately. What does this even mean? How can you be a strong follower? A weak follower makes more sense. What this phrase really means is that your company is afraid to make decisions and be bold with its...

/retail Finance 2.0

Retired Member

Retired Member 

Banks chuck out their PCs and go Apple instead

Apple's iPhone has taken over the Blackberry as the mobile handset of choice for tech-savvy financial services workers, according to new research by Avanada. This was reported in a Finextra blog post this morning. They said, the most popular smartphone used in the Financial Services workplace was the Apple iPhone (35%) sneaking ahead of the Blackb...

/retail

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

When security meets good customer service

The Federal Trade Commission in the US recently released their consumer complaints survey results and for the 12th year running, the number one consumer complaint was identity theft. Whilst this result is arguably predictable, given that it is after all, the 12th time identity fraud has topped the list, what is surprising is the fact that insti

/security /retail Online Banking

Brett King

Brett King CEO & Founder at Moven

The End Game in Disruption

In the Times business section in the UK today, Andrew Haldane, the Financial Stability Director for the Bank of England was quoted as suggesting that we are entering a phase where the banking sector is being reshaped as a result of technology. Haldane pointed to innovations like Kiva, P2P and social collaboration as some of the forces effecting th...

/payments /retail Innovation in Financial Services

Elizabeth Lumley

Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted

Banking lets all the 'fun fashionable' stuff happen

OK, so some of you may know I spoke at SXSW in Austin, Texas on Monday. But before I get into the gist of what I talked about - I attended three panels - all looking at various angles on the theme of money. Taming the market in your pocket Credit Coins Cash: Social currency and Finance 2.0 The Future of Money As you can guess, most of the panels...

/payments /retail Finance 2.0

Retired Member

Retired Member 

Money for old rope?

Earlier this week, FSA exec, Martin Wheatley, hit the business pages after suggesting that free banking no longer works in today’s climate. He said “the reality is that if you are providing services free it is being subsidised from somewhere else”. With interest rates so low, he talked about how the industry relies on selling “expensive products i...

/retail Social Banks

Retired Member

Retired Member 

Twisting by the pool

The popularity of shared resource pools in banking over the last decade has been astonishing. Some banks have resource pools for every major job function. Creating groups of the same skillset was supposed to improve efficiency and increase individual output. If workers are doing more, you need less of them, so it was a simple method for reducin...

/retail Finance 2.0

Retired Member

Retired Member 

Shoplifting for Beginners

Wow – Payments is a hot topic right now isn’t it? With a few brilliant ideas and a whole host of, well, dimmer ones crowding into the market, our previously introverted corner of the financial services industry is suddenly all over the mainstream media and blinking awkwardly in the glare. If payment technology was a person, it would probably have h...

/payments /retail

Andy Hunter

Andy Hunter CEO at Perficiam Ltd

The Law Of Unintended Consequences

When, in 1984, the marketing team at Midland Bank first removed charges from some personal accounts, they couldn't have guessed at the long term consequences for the UK retail market. At a time when cross sales of new services like mortgages and structured savings products was beginning to drive retail revenues, their objective was to win more c...

/payments /retail Transaction Banking

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