3676 Results from /retail
Retired Member
I wanted to do something different with this piece. I was going through some old folders on my PC the other day and came across an old university assignment I did on banking in 2005. It was for an eCommerce subject I was studying at the time and hence it was written with digital tinted glasses. Something’s never change. I have copied and past...
03 May 2012 /retail Online Banking
Hans Tesselaar Executive Director at BIAN
Merger and acquisition activity in European retail banking is reviving, with talks beginning between La Caixa, the Catalan savings bank, and its smaller competitor, Banca Cívica. These talks have been described as the ‘second wave of Spanish banking consolidation’, following the acquisition of Unnim, the nationalised savings bank, by BBVA, Spain’...
03 May 2012 /regulation /retail
Like my colleague, Caz, I was also at the Finextra Social Media day last week and I was also inspired by the social business panel and, in particular, Giles Andrews from Zopa’s comments on trust. As Caz effectively outlined in her post, Giles distinguished between ‘hard’ trust, that is; trust in bricks and mortar, big vaults and legacy systems, an...
02 May 2012 /retail Social Banks
Manish Jain industry principal at Infosys Ltd
Central Bank guidelines mandate banks in most countries to run their new customers through Know Your Customer (KYC) checks. However, this has its limitations as the checking is restricted to address, photo identification, income verification, credit history and risk classification. Banks need to look beyond mere KYC compliance and strengthen thei...
01 May 2012 /regulation /retail Financial Risk Management
Tim Tyler Product Manager at Misys
I have just read an article on the Economist linked to by Finextra: "The bank of SMS" - talking about mobile banking across Africa. Even more interesting than the article were the comments, of which one leapt out at me more than others. It was criticising the investment being made in mobile banking, when there should be so many other pr...
30 April 2012 /payments /retail Innovation in Financial Services
Before I start this piece I need to be completely honest with you. I despise bank loyalty programmes. Has anyone noticed that they all look the same? Most banks have completely missed the point as they reward the wrong customers for the wrong behaviours. They treat ‘loyalty’ programmes as a marketing campaign to encourage customers to spend mo...
24 April 2012 /retail Innovation in Financial Services
In a previous post we looked at the pressing need for retail banks to embrace customer-led innovation. Whereas innovation may have been a priority in the past, the threats banks now face from outsiders means that a fundamental re-think of the business model may be in order. The telcos, supermarkets, and others are already gearing up to prise cust...
20 April 2012 /retail
Keith Russell
As I travel around Asia talking to companies about eBilling and looking at what eBilling solutions have already been implemented, it strikes me that the whole eBilling business is mired in misleading projections and statistics, and in many cases, apathy. Surely this is a key reason why so few people actually utilize eBilling, and why so few compan...
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
For a long time, I've been hearing about how electronic bill presentment and payment (EBPP) solutions enable greater cross-selling and upselling by billers. For the uninitiated, EBPP, among other things, generates paperless versions of bills and statements and publishes them on portals or emails them as PDF attachments, or both; the term "bil...
18 April 2012 /payments /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Late last month I was invited to the Friday night kick off for Seedcamp's Seedhack financial technology 'hack-a-thon' event held at the Google-run UK Campus, recently launched in London. When you go to as many conferences and listen to the gilded prose of many a social media 'expert' as I do, you hear some of the same stock phrases repeated over an...
12 April 2012 /payments /retail Social Banks
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