146 Results from 2011, /retail
Brett King CEO & Founder at Moven
Bankers often talk about the 'trust' consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. The fact ...
23 November 2011 /regulation /retail Innovation in Financial Services
Without thinking consciously about it, over time core behaviors change producing different instinctive reactions. When a phone rings today, we go to our pocket or purse, not running to a device on a desk or on the wall. When we are interacting with a mobile phone that is not our own or an ATM machine, we'll instinctively touch the screen to naviga...
18 November 2011 /retail Innovation in Financial Services
Retired Member
Notwithstanding the debate over the price (to the taxpayer) and whether anyone seriously considered re-mutualisation, how will Virgin Money nee Northern Rock win over customers? The Great British Bank customer is notoriously quick to complain, glacially slow on switching accounts even with institutions that so many say they loath and despise, altho...
18 November 2011 /retail
With the rise of social media leading to new collective behaviors, there is no doubt the power and influence of online communities is growing stronger. This is clearly demonstrated by the recent ‘Bank Transfer Day’, arranged through Facebook, which sparked thousands of people in the US to switch their accounts from banks to credit unions. As more ...
15 November 2011 /payments /retail
The fact that the rise in profits of 18% for Barclays has been achieved through the extensive cost cutting within the business is quoted widely as a issue by many parts of the press. I disagree with this. When investment banking activities are under such pressure, and retail activity is challenging, the fact that Barclays is taking extensive steps...
10 November 2011 /retail
Even if you’re not a devotee of the iPhone, it’s impossible to have missed the arrival of Siri, Apple’s newest recruit. Whilst Siri isn’t going to pass the Turing test any time soon, it does signify that people are now far more receptive to the idea of speech being the interface between themselves and technology. The use of natural language to imp...
10 November 2011 /retail Innovation in Financial Services
In view of many eSecurity projects launched by banks & governments to secure their online services and organizations to secure remote access-control/ information assets, lets pause a little to reflect on key lessons in the last 10 years. Much of the lessons I will summarize below come from experiences within the Nordics, but hopefully are gene...
09 November 2011 /security /retail Information Security
Sriram Natarajan Risk Dog at Credit Risk Fraud Cards Professional
The BIS released came out with a list of 'systemically important' banks.http://www.bis.org/publ/bcbs207.htm So, we now officially acknowledge that whatever happens, even if some countries go down, these banks cannot afford to fail. It reallymeans that whatever these banks do, we have to accept with grace and humility. It doesn't help that many of ...
06 November 2011 /regulation /retail Finance 2.0
Hans Tesselaar Executive Director at BIAN
With the G20 meeting this week and the European banking industry coming together at Euro Finance Week on November 14th – 18th, the woes of the industry will no doubt be discussed at length. While issues of debt and lending hog the headlines, we must be careful not to lose sight of the importance of the infrastructure on which the banking industry ...
03 November 2011 /payments /retail
Pat Carroll Founder/Executive Chairman at ValidSoft
Fraud prevention for financial institutions should be on the top of the agenda for banks and it seems their customers are beginning to think so too. Aite Group surveyed North American financial institutions’ fraud-prevention capabilities and found that customers are choosing those financial institutions with better security. This is a very welcome...
03 November 2011 /security /retail Innovation in Financial Services
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