179 Results from 2017, /retail
Retired Member
I have never been as torn about the future prospects of banking as I am now. Even during the Icelandic financial crisis of 2008, my mind was not as close to blowing up as it is today. I am scared that people will need banking but not banks. I am not only scared. I am also excited about the opportunities of the drastic changes ahead, the importance ...
15 January 2017 /regulation /retail
Social and digital technologies have been revolutionising customer engagement since the dawn of the digital age. However, now more than ever, there is increasing pressure on companies and institutions, in particular the financial service sector, to improve how they interact with their customers. With such a wide range of demographics to consider, ...
13 January 2017 /retail
Alex Kreger Founder & CEO at UXDA
The essence of user experience engineering There are millions of problems customers face every day. Any successful business starts with a solution-to-solve problem, but not every solution is usable enough to help customers. Service interface design ensures digital solution usability by matching solutions with user needs and psychology. Actually in...
12 January 2017 /retail /predictions Innovation in Financial Services
Monica Hovsepian Global Industry Strategist, Financial Services at Opentext
I recently contacted my bank to inform them that I will be making a large transaction and to put a notice on my profile in order to ensure the transaction was successfully completed. I contacted the bank's Contact Center and it quickly became clear that the agent was experiencing some problems with the request. During our conversation, she had to ...
06 January 2017 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
As we leave the Christmas season behind, my mind has turned to the inevitable thought of dieting. It is sad and depressing. As ever, I want to eat more and still obtain the perfect physique (which is a long way off!). It is the same in the omnichannel world. Gartner has estimated that by 2017, 50% of consumer product investments will be redirected...
06 January 2017 /retail Innovation in Financial Services
Bhavesh Vaghela SVP B2B Product and Innovation at Collinson
Orignally published on swifltyagile Happy New Year! I hope everybody has had a great festive period. Mine was amazing, I spent time absorbing the beauty of nature in winter and sharing special moments with loved ones with complete digital detox. To warm up my neurones as I awake from my digital hibernation I have put together a brief Mystic Meg p...
05 January 2017 /retail
Shyam Khandelwal Business Analyst at HSBC
Banks and Customer Health ‘Health is Wealth’ is an age old saying. Banks have been traditionally associated with ‘Wealth’ part of the customers, but I believe now it’s a high time for the Banks to be involved in the ‘Health’ part also. Being a part of customers’ health regime is the new mantra. It has dual benefits, it does help the customer in...
The adoption of mobile banking will continue to surge across Europe, says a recent ING International Survey – Mobile Banking 2016 report. In its annual survey, ING shows that the share of mobile device users in Europe who bank by mobile has swelled to 47% – up from 41% in 2015 – with another 16% expected to adopt the technology in the next 12 mont...
03 January 2017 /retail
Back to the Future for Banking Having been involved with delivering internet banking solutions since 1997 I recently looked back on some of the research I was reading at the time and also some of the presentations I was giving at conferences and to Banks. What I found is that many of today’s trends were identified early on in the era of e-commerce...
02 January 2017 /retail
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