191 Results from 2012, /retail
Retired Member
At least one bank is ending 2011 on a high note. In December, Chase swept the honors in two mobile banking awards. Javelin Strategy and Research ranked their solution “Best in Class” above those of 24 retail banking heavyweights; Key Lime Interactive adjudged Chase’s mobile banking website and app the best among the top 4 U.S. banks. We’re enter...
01 February 2012 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
Banks know that they can cut costs and enhance customer experience by adopting mobile, social media and other cutting edge technologies. However, most of them drag their feet on innovation, often citing security concerns, regulatory constraints, and so on. For example, statutory KYC requirements precluding banks from introducing 100% online and au...
30 January 2012 /retail
There has been huge momentum around HTML5 with Banks and other financial services firms in the last year and the enthusiasm continues into the New Year as technology managers of these large financial enterprises embrace the potential of this technology. With increased need for rich user experience, interesting applications were created leveraging A...
24 January 2012 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
Social media has exploded across the financial services industry. And like many a new craze before it, it has largely been driven by the perceived need to do something, compounded by a lack of industry consensus around what that something should be. Initiatives have been launched without clear objectives. They are not targeted at specific customer...
23 January 2012 /retail Online Banking
Jim Marous Publisher at The Financial Brand
Today's bank and credit union marketers are facing a period of big data, increasing devices and more communication channels than ever before. In addition, consumers are challenging the pricing and service levels they receive from their financial institution, and are willing to speak their mind using lightning fast social media channels. To better...
19 January 2012 /retail Innovation in Financial Services
Visa and the Government of Rwanda (GOR) recently announced an initiative to electrify the country’s payments system which, if successful, could potentially be a template for financial sector development involving private sector partnerships across the wider region. The aim is straightforward – to provide a payments infrastructure in Rwanda that i...
18 January 2012 /payments /retail
***To listen to an audio version of this post please click here. Mobile banking is no longer coming. It is already happening. Every major UK bank now offers a reasonable service for multiple platforms. Core online banking functionality has been replicated. Consumer adoption of the channel is high. Great job everyone, right? Unfortunately ...
16 January 2012 /retail Innovation in Financial Services
Personalization: Everyone knows it is a key factor in generating loyalty - but how do you get there? Retailers mostly get it right, especially in the online world. They are doing really well at tracking everything their customer does and personalising the service they offer in response. Banks, on the other hand, don't tend to be very good at pers...
16 January 2012 /retail
Brett King CEO & Founder at Moven
I'm starting to hear of some very significant digital and multi-channel budgets being put in place by many of the leading retail banking brands in 2012. It's about time! While I won't name names or budgets, I've heard of mid-sized banks dedicating more than $50m to Internet, mobile and social-media this year, and large banks in the range of many hu...
After two years of responding to government intervention into the revenue structure of financial organizations, bank marketers are now faced with heightened levels of competition, a more demanding customer base, an unfavorable rate environment and, in many cases, a shrinking budget. But potentially most challenging to financial institution CMOs I ...
13 January 2012 /retail Innovation in Financial Services
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