191 Results from 2012, /retail
Retired Member
The popularity of shared resource pools in banking over the last decade has been astonishing. Some banks have resource pools for every major job function. Creating groups of the same skillset was supposed to improve efficiency and increase individual output. If workers are doing more, you need less of them, so it was a simple method for reducin...
12 March 2012 /retail Finance 2.0
Wow – Payments is a hot topic right now isn’t it? With a few brilliant ideas and a whole host of, well, dimmer ones crowding into the market, our previously introverted corner of the financial services industry is suddenly all over the mainstream media and blinking awkwardly in the glare. If payment technology was a person, it would probably have h...
12 March 2012 /payments /retail
Andy Hunter CEO at Perficiam Ltd
When, in 1984, the marketing team at Midland Bank first removed charges from some personal accounts, they couldn't have guessed at the long term consequences for the UK retail market. At a time when cross sales of new services like mortgages and structured savings products was beginning to drive retail revenues, their objective was to win more c...
11 March 2012 /payments /retail Transaction Banking
Brett King CEO & Founder at Moven
The new iPad just launched to the usual hype, anticipation and fanfare. Every time a new Apple product comes off the assembly line, it gets put under the biggest magnifying glass imaginable as crowds of onlookers parse the announcement with scholarly intensity, hoping to piece together a picture of what might emerge and what the implications for t...
08 March 2012 /retail Innovation in Financial Services
It is currently the rainy season here in Shanghai and as I left my hotel bound for the office this morning, it got me thinking of home. No, I was not thinking of the weather in the UK but the comparison of the Western economies to those in the East. As the Western economies continue to struggle to pull themselves out of the storm of post-crisis blu...
In business we all know there is a very fine line between success and failure. An organisations ability to deliver is often the one crucial difference between the two spectrums. With project delays being such a common occurrence in the banking industry, why do most banks persist with sticking to a standard waterfall delivery methodology? Waterf...
05 March 2012 /retail Finance 2.0
Happen to attend a Webminar on Progressive Core banking transformation. Major take home points after an hour of the presentation as follows Current Scenario 1. Core banking transformation is nothing but replacing your home with new walls, furnitures, kitchen, Lobby , interiors and painting etc etc. 2. Vision is to replace everything in the home ev...
03 March 2012 /retail Financial Risk Management
I was recently asked about my thoughts on the relationship between CSR and reputation in banking. My initial reaction (true for other sectors too, I think) is that a CSR programme that exists simply to tick a box is never going to wash with today's savvy, connected consumers and may even further damage reputation. However, CSR initiatives that ge...
01 March 2012 /retail Innovation in Financial Services
As MWC comes to a close, it is clear that there is an array of new and exciting mobile banking and payments offerings on their way. Putting all the hype to one side, three trends have stood out for me which reflect the increasing momentum and investment in the mobile financial services space. First is that Orange had a goal of signing up 500,000 N...
01 March 2012 /retail
Jim Marous Publisher at The Financial Brand
In a new regulatory environment, banks are faced with changing the foundation of rewards programs that were previously funded by interchange income from credit and debit cards. With debit interchange funding gone, FIs still need to continue to find ways to improve bank loyalty and drive the desired card behavior. In addition, banks need to leverag...
29 February 2012 /payments /retail Innovation in Financial Services
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