179 Results from 2017, /retail
Ray Connolly Sales Director at Regtick
"Work, it needs to be managed up front" A lot has been written to date about the Digital Customer Journey within the Financial Workplace and the end to end process designed to put the customer first, keep them happy and address their needs. In essence, it’s all about mapping the customer experience across each potential touchpoint to en...
22 March 2017 /retail Trends in Financial Services
Retired Member
A lot has been said about how challenger banks such as Monzo, Atom, Tandem, Zopa and Starling bank are wowing consumers and investors, and giving established banks a run for their money. However, whilst these challenger banks are building cult-like followerships once attributed to brands like Apple; it’s important to highlight some of the key ch
21 March 2017 /retail Trends in Financial Services
Shriyanka Hore MD, Market Infrastructures and Standards Services at Swift
Any institution that works to establish financial inclusion takes on the role of becoming a emissary of trust - trust in the economy . To establish the first level of trust for the unbanked is one of the biggest challenges across third world economies. Postal networks have often been the most effective tools of establishing inclusion and yet rema...
21 March 2017 /retail /inclusion Financial Inclusion
"The future will happen, it’s not only inevitable it’s unavoidable" The world of work is currently going through a radical change. It’s not so long ago that it was about having the same job for life, learning what to do and getting comfortable with the tasks on hand. Changes in work patterns and skills coupled with the demands for flexib...
20 March 2017 /retail Innovation in Financial Services
Andy Hirst VP Banking Solutions SAP at SAP
I read a McKinsey article the other day about 'cultural invisibility' - that tipping point when new technologies become so common they're taken for granted and become 'invisible'. Electricity, steam engines, and other twentieth century inventions typically seem to take about 80 years to make the transition. Computers haven't faded from view just y...
17 March 2017 /retail
By Arturo Gonzaléz Mac Dowell, On February 13th 2017 the EBA published its final draft on Regulatory Technical Standards on strong customer authentication and secure communication under PSD2 The official status of the document is "Final draft adopted by the EBA and submitted to the European Commission". What's going to happen next? The s...
14 March 2017 /regulation /retail Online Banking
In my previous blog on the subject of bank branch renewal, we looked at how the role of the branch was changing, and how IT applications in the branch underpin a successful renewal of the format. We have all seen the significant decline of ‘traditional’ bricks and mortar banks in the European and North American markets – with falls in the absolu...
13 March 2017 /retail
About 3 years ago when I started presenting on digital I’d open with a couple slides. The first about Fintechs nibbling around the edges of Banking the notion was these were piranha’s – one wouldn’t kill a bank, but there would be shoals of these that could. The second about GAFA (Google, Amazon, FaceBook, Apple) being sharks that could take lar
12 March 2017 /retail Disruption in Retail Banking
It is sometimes perceived that investing in modernization and innovation is a risk. In industries like retail banking, where financial technology is at the heart of change, not modernizing is potentially one of the biggest risks a financial institution could take, such is the anticipated pace of change expected in the next few years. The theme of...
08 March 2017 /retail Trends in Financial Services
Traditionally, core banking systems have been developed as large monolithic systems. There are a few issues with this approach. - To scale such systems, the only way is to scale vertically, i.e. use larger and larger hardware, whether it be mainframes or UNIX systems. The cost of such vertical scaling is exponential. - The more and more changes t...
07 March 2017 /retail
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.