133 Results from 2007, /retail
Steve Ellis Founder at Finextra Research
South Africa's Mail & Guardian has a news report looking at the use of Cell Phone banking to bring low income groups into the banked population, and thereby increase their potential for economic participation. The story looks at research among customers of South Africa's Wizzit Bank and a sample of the unbanked. There's also a related researc...
22 March 2007 /retail
Paul Penrose Head of Research at Finextra
Offensive stereotyping, routine mis-selling, lying to customers. All in a day’s work for Barclays Bank staff, according to an undercover investigation by the BBC’s Whistleblower programme. The serious customer services failings were allegedly uncovered by BBC reporter Amanda Egbujo, who got a job at a Barclays Bank call centre in Sunderland, then ...
21 March 2007 /retail
Retired Member
SpaceX - established in 2002 by PayPal founder Elon Musk - launched their budget rocket into space this morning with a modicum of success. Now that's what I call beta testing. Talking of PayPal, Finextra reports they have registered almost 35 million user accounts in Europe. And Skype will soon offer be offering their users the ability to transfe...
I rang the Alliance & Leicester this morning and spoke to the Call Centre and explained that I had read a lot about the recovery of charges and wanted to know what I had to do to query and possibly recover mine. The very nice lady explained that they would send me a form and I had to complete it and return it with 10 pounds and that the bank th...
20 March 2007 /payments /retail Trends in Financial Services
Matt White North America editor at Finextra
I spotted the headline “Royal Bank of Scotland Launches New Mobile Banking Service in North Wales” on PR Newswire and thought that it sounded right up Finextra’s street. However, I was shocked to discover that far from being some technical innovation the mobile bank is actually a service that physically moves around the valleys of Wales to provid...
20 March 2007 /retail
Finextra, in common with much of the financial press has covered the issue of bank charges in depth and because of the press coverage I conducted my own investigation this weekend and was surprised to discover that my bank, the Alliance & Leicester, has charged me over 1,500 pounds in the last 2 years for overdraft, bounced payments and intere...
19 March 2007 /payments /retail Trends in Financial Services
Shares in Lloyds TSB have firmed up on weekend reports that UK ATM network operator Link has emerged as the frontrunner to buy the bank's share registration arm. Link, backed by US buy-out firm Bain Capital, is leading a short list of about four trade and private-equity suitors for Lloyds TSB Registrars, according to this report in the Sunday Time...
19 March 2007 /payments /retail Finextra50 fintech index
Elton Cane Digital product delivery at News Corp Australia
The business pages over the weekend featured coverage of the merger talks between Barclays and ABN AMRO. Whether or not Barclays succeeds, the pressure from hedge fund investors and the number of other suitors interested in parts of the Dutch bank’s global business means that a break-up of the group is increasingly likely, though not certain. But...
19 March 2007 /retail /wholesale Trends in Financial Services
Peter Roberts asked earlier: Are all retail banks evil? The UK’s banks have had a lot of bad press lately. From gross – and it seems illegal – overcharging to a succession of mis-selling scandals, the banks have not done much to endear themselves with their customers. But how do they stand up against their non-banking competitors in the retail se...
16 March 2007 /retail
I confess I was a little shocked by the revelation that UK banks had dumped customer data in bins and Chris Skinner's blog was an interesting read. I was disappointed to see the Co-operative bank listed. I expected better. They may have messed up in this regard, but I actually moved to the Co-op bank's Smile.co.uk solely on the basis of their et...
15 March 2007 /security /retail
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