101 Results from 2019, /retail
Mark Grainger VP Sales Europe at Engage Hub
For financial services providers, the needs of their customers must be at the heart of their digital transformation. This is true for both fintechs looking to steal business from established players, and those established players looking to protect their market share. Banks don’t need to be convinced of the need for digital transformation. They’re...
25 January 2019 /retail
Retired Member
One year on, the directive is yet to deliver on its promise and we’re nowhere near the vision that consumers were promised. PSD2 was the start of a seismic shift in the financial world. The legislation was greeted with derision by some and delight by others, but whatever your opinion, one thing was clear: the ambition was to deliver better servi
24 January 2019 /retail Online Banking
Kirsty Berry Head of Product Marketing & Market Analytics at Compass Plus
The results of a survey released by Valassis this week revealed that almost a third of US consumers don’t feel any loyalty to their bank, with 10% of respondents planning to switch their bank within a year. If we compare this to the UK, where consumers are more likely to get divorced than switch bank, the apparent disparity in loyalty across the p...
22 January 2019 /retail
Ambrish Parmar Digital Leader, Strategist, at Thought leader and Start-up Advisor
Time to read: 5 minutes to gain a different perspective // The music of change // New Year blues fully banished, enthused for the year ahead – personal and professional bucket list refreshed. I am lucky; I have managed to secure a seat on an overcrowded commuter train. I might actually buy a lottery ticket, since my luck appears to be in. Earphones...
15 January 2019 /retail Banking Strategy, Digital and Transformation
...to credit cards. An area of financial services that seems to have largely missed the opportunities presented by digital and the experience economy. Instead opting for token gimmicks and sales ploys in a desperate attempt to compete. This presents a massive opportunity for disruption. To be fair, as a product category credit cards have had a lo...
Matthew Phillips Head of Banking, UK and Ireland at Diebold Nixdorf
As commentators have been predicting for some time, the digital revolution and the increased connectivity of consumers is now changing the financial services sector profoundly. Technology is driving change at almost every level, from investment and back office functions to customer-facing services, and the knowledge that early adopters and innovat...
10 January 2019 /retail
Andrew Beatty Head of Wealth, Retirement & International at FIS
The turn of the year offers a perfect opportunity to review the past 12 months and to anticipate what might happen in the next 12. So, how was the past year for the UK banking and payments sector and what lies ahead of us in 2019? The year open banking arrived 2018 will be remembered as the year in which open banking became a reality in the UK. How...
09 January 2019 /retail Trends in Financial Services
Artificial Intelligence (AI) is fast evolving technology among Banking and Fintech companies. There are various AI technologies available in the industry such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning, Chatbots (virtual Agents), Robotic Process Automation (RPA) and Predictive analysis. AI can help bank to add
07 January 2019 /ai /retail Digital Banking Trends
Martin Kisby Head of Compliance at Equiniti Credit Services
For any FCA regulated firm, the risk and compliance function is an essential and integral part of the business – but it wasn’t always that way. Martin Kisby, Head of Compliance at Equiniti Credit Services, explores the motivations behind the evolution of compliance functions in consumer credit firms. Risk and compliance departments, once held ...
07 January 2019 /regulation /retail Financial Risk Management
Shailendra Malik SVP - Tech Delivery (Enterprise Search) at DBS Bank
Age plays an interesting variation in the workplace. We really are entering the golden age of Information technology as a profession where the first generation of the popular mainframes system is now in the retirement age or holding senior positions and as young as Millenials or Generation Z kids are entering the workforce. The value system they b...
06 January 2019 /retail Behavioral Economics in Banking
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