Nick Delis Senior VP of International and Strategic Business at Five9
Nick Delis, Senior VP of International and Strategic Business, Five9 Insurance companies are working around the clock to meet soaring demand, operating in a high-stakes, high-stress environment. With climate change increasing extreme weather and flooding, and unsolved car thefts above 30,000 in London last year alone, it’s no wonder emotions are ...
18 July 2023 /people /cloud Innovation in Financial Services
Neil Glover Senior Director, Customer Solutions at Quantanite
Most readers of this journal will have some awareness of the FCA Consumer Duty. The important date when the new rules will apply is 31 July 2023 - not long now. In short it sets out to achieve an improvement in consumer protection by requiring financial service companies to deliver good outcomes for customers. Surely all financial service companie...
05 July 2023 /regulation /people Outsourcing Banking, Financial Services Operations
Prasoon Mukherjee Director | Head of Securities Services | GSC-India at Societe Generale Bank
One of the fundamental reasons diversity in middle management and leadership levels is crucial is because of its potential to foster a broader range of perspectives and ideas. When leaders come from diverse backgrounds, they bring unique insights and experiences that can challenge the status quo, plus question assumptions. This diversity of though...
02 July 2023 /people /sustainable Banking
Victor Martin CMO at SquareRoot
Augmented reality ( AR) and virtual reality ( VR) have forever changed the way we interact with technology, opening up exciting possibilities for immersive experiences. As these technologies continue to gain traction, it becomes necessary that designers harness their potential. Consider the IKEA Place app, which allows users to visualize furnitu...
28 June 2023 /people Business
Retired Member
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this is through collaboration between payments and customer teams. By working together, they can streamline transactions and resolve customer issues faster...
21 June 2023 /payments /people Customer Service 2015-2019-2025
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfied customers are not only more likely to make repeat purchases but also become loyal advocates for our brand. However, what happens when customers are ...
16 June 2023 /payments /people Customer Service 2015-2019-2025
Joris Lochy Product Manager at Intix | Co-founder at Capilever
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...
16 June 2023 /people Fintech, you get me!
Luigi Wewege President at Caye International Bank
I recently participated in an investment Q&A panel and was asked by someone in the audience to share a few inspiring success stories of U.S. investors or companies that have successfully invested in Central American markets, highlighting the potential benefits and opportunities available within the region: Walmart is a prime example of an Ame...
15 June 2023 /people /markets Information
Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an enterprise to thrive and expand. It is the quality of human relationships and the customer’s affinity with your brand that influence their willingness t...
06 June 2023 /people /sustainable Business
Alex Kreger Founder & CEO at UXDA
We see hundreds of new skyrocketing fintech startups and challenger banks. They work hard on usability and design the best financial user experience (UX) to build the next generation of financial products. At the same time, some products of incumbent banks and other financial institutions lag far behind in terms of design and usability. What can s...
01 June 2023 /people /retail Digital Banking
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