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Latest /ai expert opinions

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

JUNIPER RESEARCH: COST AND TIME SAVINGS FROM CHATBOTS

Juniper Research believes the emergent evidence from using Chatbots has the potential to replace the tasks of targeted human workers through fluent conversations with human users. They believe that Chatbots will undertake the following key tasks: Handle conversational interactions with human users Seamlessly handoff to human agents Trigger autom...

/ai /regulation Fintech

Retired Member

Retired Member 

Powering purchasing with process mining

Where did this invoice come from? And why was an order placed with this supplier? With efficiency largely defining success, these are questions that any head of purchasing should not have to concern themselves with. Purchasing is a function that has historically been slow to join the digital revolution, prioritising cost-cutting rather than integr...

/ai Data Management 101

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

FORRESTER RESEARCH THE CHATBOTS ARE COMING THE REVOLUTION OF CONVERSATIONS

Forrester Research has significantly increased its coverage of Chatbots especially for delivering customer service. They are already seeing evidence that chatbots are starting to make a difference where customers used to be frustrated when they get placed in a telephone queue or loop when trying to reach the customer service desk. The ability

/ai /regulation Futuristic Banking

Retired Member

Retired Member 

Making AI a reality in banking

Extensive automation of business processes in international banking using artificial intelligence, robotics and machine learning, which I’m going to collectively call robotic process automation (RPA), is set to transform the way banks and financial services firms do business – particularly in areas such as trade finance and similar complex banking...

/ai Transaction Banking

Breana Patel

Breana Patel CEO | Thought leader in Bank Risk & Regulations at Bonova Advisory | Risk &Regulatory Advisory

Robotic Process Automation RPA in AML KYC

The cost of adhering to AML requirements for financial institutions is growing at an alarmingly rapid pace as employees race to stay abreast of the complex and dynamic regulatory landscape. RPA has emerged in recent years as a way to help eliminate the manual process associated with KYC thus reducing costly human errors and compliance failures. Wit...

/ai /regulation Business Knowledge for IT

Richard Miller

Richard Miller Product Owner at RegDefy (MV37)

Has the new technology boat sailed and left you behind?

A very large number of articles on technology at the moment begin by saying, “[x] technology is one of the industry’s hottest topics right now” or “changes in [y] technology are accelerating ever faster”. This is as a result of living through a ‘technology purple patch’ where there is a step change not only in what the technology can do, but also ...

/ai Capital Markets Technology

Freddie McMahon

Freddie McMahon Director Strategy and Innovation at DF2020 Ltd

GARTNER RESEARCH EARLY STAGE ENTERPRISE CHATBOT INSIGHTS THE REVOLUTION OF CONVERSATIONS

Gartner Group have recently identified the following four emergent trends for using Chatbots in the Enterprise: 1. Call Center Help Desk: Chatbots are reducing the cost of customer queries by handling more and more of the customer conversations, with handoffs to help desk workers when appropriate. 2. Operational Approvals: Chatbots are reducing t...

/ai /regulation Fintech innovation and startups

Crystal Berry

Crystal Berry Marketing Manager at Validis

Using Data Standardization Technology as a Competitive Advantage

Data is a key resource – if not the resource – that powers modern business. Yet, unless it is in a homogenized package, its benefits are limited, thus limiting what industries – especially the accounting and lending industries – can achieve for its clients. The power of data is well known. However, full adoption has been slow, despite the indisput...

/ai Digital Banking Trends

Paul Irvine

Paul Irvine Director, Major Accounts UK&I at Fortinet

Why should Financial Services organisations automate their threat intelligence

It can often feel like cybercriminals are two steps ahead. The result is that security professionals are constantly creating and updating their security protocols to match the volume of equally sophisticated malware attack vectors being directed at them. This is especially true for cybersecurity in financial institutions, this is in part due to th...

/ai /security Information Security

Richard Miller

Richard Miller Product Owner at RegDefy (MV37)

Applying some intelligence to Artificial Intelligence

Navigating the turbulent waters of Artificial Intelligence (AI) and Machine Learning (ML) can seem like a daunting task to the uninitiated. In fact even the question of how AI relates to ML is answered differently depending on who you ask, as evidenced by the numerous articles about on these topics. In this area, confusion abounds – for example wi...

/ai Capital Markets Technology

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