280 articles tagged with this keyword
News/Call centres
UK supermarket Tesco has launched a job Web site specifically designed to help recruit over 1800 staff for its bank.
05 February 2010
Banking giant HSBC is set to add around 70 staff to its call centre in Edinburgh to deal with Premier Account customers, according to the BBC.
12 January 2010
US Bank says it will open a service centre in Kansas City next year, bringing more than 1100 jobs to the area.
18 December 2009
Even in the age of tweets, texts and friend requests, talking to someone face-to-face is still the preferred method for Americans when communicating with their bank, according to a survey from market research firm Mintel.
13 November 2009
The banking arm of UK retailer Tesco is creating 1000 jobs in Newcastle with the opening of a new customer services centre.
28 October 2009
The overwhelming majority of UK contact centres are storing audio recordings of calls that contain customer credit card details - in direct breach of PCI DSS guidelines, according to a poll from Veritape.
14 October 2009
UK supermarket giant Tesco is set to create more than 800 jobs at its fast-growing personal finance unit by opening a customer service centre in Glasgow.
20 August 2009
Telephone banking customers are being warned about a new low-tech, man-in-the-phone (MitP), fraud technique being employed by criminals.
10 July 2009
Barclays has confirmed that a storage disc array fault at its Gloucester data centre caused its ATMs and online and telephone banking systems to crash yesterday.
17 June 2009
German savings bank Sparkasse KölnBonn has inked a five year deal with prosystemsIT - in which it holds a stake of around 25% - for the provision and operation of VoIP systems.
Aviva Australia has rolled out voice biometric authentication technology from Salmat VeCommerce in a bid to improve customer security and communication.
11 June 2009
National Australia Bank (NAB) has introduced biometric voice verification for its telephone banking customers.
10 June 2009
Police in Perth are investigating an elaborate bank scam in which customer calls to the Bank of Scotland were intercepted and diverted to fraudsters who duped the callers into handing over personal account details.
05 June 2009
Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.
28 May 2009
Lloyds Banking Group is cutting around 210 UK jobs after integrating the Web, phone and mobile banking channels of recently acquired Hbos.
22 May 2009
China Minsheng Bank has contracted Yucheng Technologies to build a call centre with fraud prevention systems for its credit card operations.
28 April 2009
Commonwealth Bank of Australia (CBA) has awarded Telstra a 10 year, A$1 billion managed services contract as it prepares for a major telecommunications network upgrade.
22 April 2009
Student loan company Sallie Mae says it will shift its overseas operations back to the US, creating around 2000 domestic IT, call centre and operational support jobs.
07 April 2009
Barclaycard US is set to create up to 500 jobs over the next five years with the establishment of a new call centre in Newark, Delaware.
26 February 2009
Lloyds TSB Asset Finance has inked a three year, multi-million pound deal with Cable & Wireless (C&W) for the implementation of an IP-based call centre system.
28 January 2009
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