Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company update/cloud

Leeds Building Society signs on-demand call centre contract with Sabio group

Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members.

27 June 2024

Company update/ai

Boost.ai scores credit union contract wins

Leading conversational AI provider boost.ai today announced Credit Union of Colorado and Desert Financial Credit Union (DFCU) as new customers alongside a new strategic partnership with Pindrop, industry leaders in voice security solutions.

06 June 2024

Company update/retail

Eltropy launches Voice+ for community FIs

Eltropy, a pioneering conversations platform for credit unions and community banks, today launched Voice+, integrating traditional voice capabilities with digital channels like text messaging, video, and chat into a unified contact center solution.

15 May 2024

News/retail

Bank of Ireland to equip call centres with single customer view and voice biometrics

Bank of Ireland is spending €34 million to overhaul its call centre operations, providing operators with a single customer view and introducing voice biometrics for added security.

01 May 2024